What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Chorus Reviews
Saadat C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Miles to improve
Likeliness to Recommend
What differentiates Chorus from other similar products?
There are other products better after how AI has taken off in the past two years
What is your favorite aspect of this product?
User interface is easy enough to navigate around
What do you dislike most about this product?
The audio transcription
What recommendations would you give to someone considering this product?
Depends on the budget
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Trustworthy
Cons
- Under Delivered
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Coaching with Chorus
Likeliness to Recommend
What differentiates Chorus from other similar products?
The biggest selling point with Chorus vs their competitors is they are owned by Zoominfo. If you're already using Zoominfo, Chorus integrates seamlessly with the core Zoominfo products. Much easier to manage 1 vendor contract for Operations teams as well. I'm a fan of the Chorus UI as well, very easy to understand when viewing recording in Salesforce.
What is your favorite aspect of this product?
The AI is great, highlights key points that end users tend to go back and refer to. The coaching is also nice. AEs can select a recording and request anyone to review snippets and make comments. Very easy to collaborate. I love that it tracks how long each person speaks-- very easy to see when an AE is speaking 70% of the time vs listening.
What do you dislike most about this product?
Atleast a couple times a month an end user will let me know Chorus never recorded the call. Support says the call was ended therefore Chorus dropped, but the end user says they never ended the call. So Chorus can randomly drop at times. Keep and eye out for that, because you'll beed to force Chorus to rejoin the meeting.
What recommendations would you give to someone considering this product?
try before you buy!
Pros
- Trustworthy
- Saves Time
- Client's Interest First
- Over Delivered
Marcel R.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2023
Chorus.ai is easy and useful.
Likeliness to Recommend
What differentiates Chorus from other similar products?
With the chorus giving me insight into my recorded meetings, I can move through the sales process faster. Logs are great to review, and receiving an email that lists “next tasks” that I said I’d complete helps me stay in the meeting and take notes afterward.
What is your favorite aspect of this product?
I love being able to go back and access my previous recordings at any time. It is a lifesaver when I go back and send follow-up emails to my clients. Sometimes I don’t take my best notes during a call, so it’s nice to be able to quickly go through the recording and listen to anything I’ve missed. Customers also love getting these recordings to share with others on their team!
What do you dislike most about this product?
I don’t like that most of the time Chorus breaks at the end of the meeting. Sometimes the most valuable parts of the video are deleted/unprocessed. This can be because sometimes calls take a long time or start late, but it would be great if it recorded the entire meeting.
What recommendations would you give to someone considering this product?
When I started my new role as Business Account Manager, I wanted to see calls from my top performers to see how they were performing. The chorus is a great way to practice and watch a variety of calls with analytics and data to back it up. It also makes it easier to review calls with leads and allows me to listen to them better knowing that I can review them and take notes after our conversation.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Inspires Innovation
