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Zoom Video Communications, Inc.

Zoom Spaces

Composite Score

8.1 /10

CX Score

8.3 /10

49 Reviews Write a Review

What is Zoom Spaces?

The modern workspaces for hybrid teams, Zoom Spaces bring HD video collaboration into any space - in the office, in the classroom, or at home - and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Spaces are the conference room experience that make it easy to run or join video meetings with a tap of a button.

Company Details

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Awards & Recognition

Zoom Spaces won the following awards in the Digital Signage category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Spaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Spaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

89 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 86%
Conflict Resolution:: 90%
Strategy & Innovation:: 89%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Spaces?

4% Negative

2% Neutral

94% Positive

Pros

Client Friendly Policies
Trustworthy
Efficient Service
Respectful

Feature Ratings

Average 79

Corporate and Internal Communication

Streaming/Broadcast

Centralized Display Management

Security

Integration

Access Permissions Management

Mobile Access

Content Management

Extensibility

Cloud-Based

Device Management

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization

Zoom Spaces Reviews

Ashley S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Commonly used, recognizable

Likeliness to Recommend

8 /10

What differentiates Zoom Spaces from other similar products?

Zoom took off during Covid and it is an easily recognizable brand that has built a reputation for being used by many businesses.

What is your favorite aspect of this product?

it is easy to use and navigate. It has a simple layout so it's not like it's easy to get confused as to what features do what.

What do you dislike most about this product?

Some updates take a long time and pop up at the last minute.

What recommendations would you give to someone considering this product?

Use Zoom space for its ease of use and the reputation of the brand.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Role: Student Academic
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Good product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Muhammad Z.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Communication Software

Likeliness to Recommend

9 /10

What differentiates Zoom Spaces from other similar products?

Zoom rooms is used for meeting and collaboration with team members. Zoom has following features which differentiate this software with others like document sharing, chat feature, HD video conference and screen sharing by host.

What is your favorite aspect of this product?

Document sharing. HD video call Host has full control over the meetings. Chat and hand raise option. Screen sharing option.

What do you dislike most about this product?

Stable internet connection is needed to use this software and mobile version of zoom has limited feature as compared to desktop version.

What recommendations would you give to someone considering this product?

It saves you cost of traveling as this software provides the platform to connect each other face to face HD video calling any time any where.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoom Spaces

What is Zoom Spaces?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Spaces Ratings

85 Likeliness to Recommend

89 Plan to Renew

Up 1 Since last award

83 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoom Spaces?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Content Management The ability to centrally store or manage content shared on the displays.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zoom Spaces Reviews

Ashley S.

Commonly used, recognizable

Likeliness to Recommend

Pros

Good product

Likeliness to Recommend

Pros

Muhammad Z.

Communication Software

Likeliness to Recommend

Pros

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Feature Ratings

Corporate and Internal Communication

Streaming/Broadcast

Centralized Display Management

Security

Integration

Access Permissions Management

Mobile Access

Content Management

Extensibility

Cloud-Based

Device Management

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization