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Zoho

Zoho Vault

Composite Score

8.3 /10

CX Score

8.7 /10

45 Reviews Write a Review

What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details

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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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2 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Feature Ratings

Average 85

Autosave and Autofill

Vault for Each User

End User Self Serve

Credential Management

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Single Sign-On (SSO)

Encryption and Decryption

Work and Personal

Data Tracking and Audit Trail

Password Generator

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training

Zoho Vault Reviews

William C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Is a good software, I am able to have everything

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Quick answers

What is your favorite aspect of this product?

Costume features

What do you dislike most about this product?

Not able to overwrite code

What recommendations would you give to someone considering this product?

Set their process on paper, then adapt it to zoho

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Reliable

Ian S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

I trust Zoho Vault with critical information.

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

It works, always up, does not force you to install other Apps. Zoho Vault is like all Zoho products it does what they say it will. Support is a person not a Bot, quick few lines of suggestions of what to do.

What is your favorite aspect of this product?

Can use it anywhere, phone or laptop. Room for notes, auto log-in to sites. Just does what it should do when it should. What more can you ask.

What do you dislike most about this product?

The tool ribbon should stay at the top when you scroll down. If someone leaves your organisation and you do not have the passphrase you cannot access their secrets. It may have to be that way to be secure.

What recommendations would you give to someone considering this product?

I use it for key information and as well as passwords. It is my store of sensitive information. If you want to control Passwords rather than have your devices store it you cannot do any better.

Pros

Caring
Saves Time
Efficient Service
Effective Service

MAXWELL M.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Very superb product

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

It's simplicity and secured

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

It is quite rigid

What recommendations would you give to someone considering this product?

Jump on board and get secured for eternity

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

How We Deliver

Zoho Vault

What is Zoho Vault?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Zoho Vault Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

3 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Zoho Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Vault for Each User Each user has access to their own password vault.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Credential Management Software provides credential management and retrieval functionality.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Data Tracking and Audit Trail In addition to reporting, the ability to provide audit trail on data and details tracked.​

Password Generator Software includes the ability for users to generate strong passwords.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Vault Reviews

William C.

Is a good software, I am able to have everything

Likeliness to Recommend

Pros

Ian S.

I trust Zoho Vault with critical information.

Likeliness to Recommend

Pros

MAXWELL M.

Very superb product

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Vault for Each User

End User Self Serve

Credential Management

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Single Sign-On (SSO)

Encryption and Decryption

Work and Personal

Data Tracking and Audit Trail

Password Generator

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training