What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Transparent
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Campaign Execution
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Deborah T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Zoho Social improves our brand awareness
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social strengths is its integration with Zoho products. It is build with features that are powerful and meets all our social needs. It has a clean and organized interface. Furthermore, it is simple to use and cost effective social media management tool. It has tons of features and functionality that fits well to our workflows.
What is your favorite aspect of this product?
Setting up Zoho Social is fast. It is simple to use and i love the ease of navigation. On one single screen, it is easier to schedule posts, which saves time for us. The reporting tool has enabled us to gain the key metrics to how our bran is performing online. It has given us insights of what our audience love, their location and what they think about our brand. It has joined together all our social media platforms together, and we can post content at the same time and monitor hem one an intuitive dashboard.
What do you dislike most about this product?
The mobile application is not as intuitive as expected.
What recommendations would you give to someone considering this product?
I recommend Zoho Social to companies looking to improve their brand performance and increase their online presence. It is easy to use, secure and reliable with all the features you need to manage your social media accounts.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Allan M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2020
Ideal for Social Marketing
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Unlike other similar products, Zoho Social has most of the company teams included such as the publishing, typesetting and monitoring. As a result, everyone can see the flow of work within a department or company. Another aspect that differentiates Zoho Social from competitors is the fact that it has a calendar view as well as tagging feature where one can tag a specific person.
What is your favorite aspect of this product?
My favorite aspect of Zoho Social is its tagging feature. One can tag those whom they want to give a specific information. Also, the hashtag feature allows concerned teams to contribute to an issue that concerns them.
What do you dislike most about this product?
I don have anything against Zoho Social. So far it has served me well.
What recommendations would you give to someone considering this product?
I would recommend people dealing with teams or a large group of employees to try Zoho Social as it saves time in matters collaboration, customer engagement and reporting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anupama K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2020
Strongly suggested!
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Simple to utilize and learn. Post continuously or schedule and monitor. They are continually improving and including new highlights. There application is anything but difficult to utilize and post. Integrates with different products like CRM. More information to assist you with building and discover your clients. Generally excellent product.
What is your favorite aspect of this product?
I've been utilizing Zoho Social for quite a while and I need to state that, for my necessities, it's the best answer for post to various social accounts all at once. I plan a few posts ahead of time and let them run consistently. It shows me analytics of how every platform performs and it lets me adjust my posts for each.
What do you dislike most about this product?
I'd prefer to see a history filled with posts for each channel on the landing page. It failed on coordinating with Facebook individual profile.
What recommendations would you give to someone considering this product?
I've seen Zoho Social as very appropriate for our necessities. It has comparative usefulness to different platforms yet is more affordable than other platforms and as far as the quantity of clients and the quantity of brands which settles on it the best decision for us. It is additionally dependable and simple to utilize.Strongly suggested!
Pros
- Saves Time
- Security Protects
- Helps Innovate
- Continually Improving Product
Cons
- Under Delivered
