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Zoho

Zoho Forms

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Zoho Forms
8.7 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Down 2
Since last award

85 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
88%
Conflict Resolution:
90%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

Chart

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4% Negative
8% Neutral
88% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Efficient Service
  • Helps Innovate

Feature Ratings

Average 83

Data Analysis and Survey Function

85

Security

85

Workflow Automation

84

Drag and Drop Design

83

Mobility

83

Version Management

83

Electronic Signatures

82

APIs and Integration

82

Field Configuration and Customization

82

State Transformation

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

87

Ease of Implementation

86

Business Value Created

84

Vendor Support

83

Breadth of Features

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Zoho Forms Reviews

Carmen R.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Quick and easy creation of all kinds of forms

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

It has many more functions than the free version of Google forms, including this platform allows me to rent forms to my clients at a small cost.

What is your favorite aspect of this product?

There is no doubt that Zoho Forms can help from the creation of forms for records, such as reporting forms about a problem or a form that allows to keep the client or user informed of any news or something that interests them. It is customizable and forms can be placed on almost any preferred website. It has a good form builder that helps the user to create more autonomously.

What do you dislike most about this product?

I have no problem with this platform, it is just almost perfect. The only downside would be the free version, which is too limited and costs a bit high.

What recommendations would you give to someone considering this product?

With Zoho Froms we have had better contact with customers, allowing us to have better communication with the suggestions that come to us through the forms. Not only that but it is also a very good complete tool that can be used in almost any type of company and that the forms can be included in almost any website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

joan M.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Accurate Online Based Form Creator

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Zoho Forms is an electronic application, unlike many other platforms which are manual. Again, Zoho Forms is a software which listens to the complaints that clients have, and solves the so fast. Also, all project management roles can be swiftly carried out by Zoho Forms.. And the money for subscription is not high at all.

What is your favorite aspect of this product?

Zoho Forms is a software which brings all business projects together, where it ensures that business activities are carried out with the dignity they require. Also, Zoho Forms works closely with many other third party applications, and hence, making the whole process effective. No issues to do with training.

What do you dislike most about this product?

Zoho Forms has so much that we even can't remember to look at the demerits. However, the developer has done a great work to always update and change the status of the application. At the moment, complaints are all sorted.

What recommendations would you give to someone considering this product?

Take no time waste because Zoho Forms is a big application for you. One with the aim of changing all the projects that you have in the company. Again, you can use the application anytime, any day since it in online based.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Patricia M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Remarkable Form Creator

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Zoho Forms is the right platform which helps companies and even individuals to create forms online, and also edit others for the purpose of promoting successful business operations. The tool has clear guidelines which we follow to achieve our objectives. Again, different methods and calculation procedures have been enabled to support the application.

What is your favorite aspect of this product?

Zoho Forms is a tool that has high level of privacy, which means, there is assurance that no one who can attain the privacy of the user. Again, Zoho Forms brings a more diverse approach in handling the many management issues and projects, and hence, reducing the cost of production. Lastly Zoho Forms is a program for all purposes.

What do you dislike most about this product?

Zoho Forms keeps us going and focused on the projects that come along. Nonetheless, to make this tool perfect, there could be a live chat session or feature, and this could speed the many questions which might arise when using the application.

What recommendations would you give to someone considering this product?

That it takes less resources and abilities to work with Zoho Forms. This means, onlg a few commitments that will guarantee you a nice form creator, one which is on the cloud, and completely effective.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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