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Zoho Connect Logo Award Winner Product Badge
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Zoho

Zoho Connect

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Zoho Connect
8.6 /10

What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details


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Awards & Recognition

Zoho Connect won the following awards in the Digital Workplace category

Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Enables Productivity

Feature Ratings

Average 79

Task Management

84

News Feed

83

Instant Messaging

81

Employee Engagement

81

Workflow & Approvals

81

File Sharing Collaboration

81

Employee Directory

81

End-User Workflow Customization

78

Integrations

78

Calendars

78

Reporting and Analytics

78

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Implementation

84

Quality of Features

81

Breadth of Features

81

Ease of Customization

80

Usability and Intuitiveness

80

Ease of IT Administration

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

75

Vendor Support

74

Availability and Quality of Training

73

Zoho Connect Videos

Zoho Connect Reviews

Kaede Y.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

the program that revolutionized our company

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

What really sets Zoho Connect apart from other similar solutions is its accessibility to all members of our organization. The intuitive and friendly interface allows its use, even for those who are not technology professionals. In addition, Zoho Conect is available on various devices, which allows us to be connected at any time and from anywhere.

What is your favorite aspect of this product?

What fascinates me most about Zoho Connect is its smart search functionality. Sometimes, we need to discover information in old chats or search for specific files, and with this tool we do not waste time on endless searches. I also like the option of customizing the application according to our own needs, which allows us to adapt Zoho Conect to our own business processes efficiently.

What do you dislike most about this product?

However, it is essential to mention that not everything is perfect. At times, we have experienced various technical issues, such as system crashes or errors while uploading files. However, Zoho's technical support teams were quite responsive and have consistently helped us resolve any issues in the shortest period of time possible.

What recommendations would you give to someone considering this product?

Regarding how Zoho Conect has helped us solve problems in the organization, I can highlight its project tracking functionality. Previously, we had trouble staying up to date on the progress of different group projects. Thanks to Zoho Conect, we now have the ability to allocate tasks, establish clear deadlines, and track each phase of the plan in real time. This allowed us to improve our efficiency and ensure that nothing fell through the cracks.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Bhargav P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Zoho Connect is a collaboration and communication

Likeliness to Recommend

7 /10

What differentiates Zoho Connect from other similar products?

Zoho Connect is a collaboration and communication platform designed to help teams work together efficiently. Please keep in mind that the platform might have undergone updates and changes since then, so it's a good idea to visit their official website to check for any recent developments

What is your favorite aspect of this product?

User-Friendly Interface Real-Time Communication Team Collaboration Integration with Zoho Apps Customization Mobile Apps Security and Privacy

What do you dislike most about this product?

Learning Curve for New Users Limited Third-Party Integrations Pricing: While Zoho Connect offers a free plan with basic features, more advanced functionalities may require a subscription, which might be a drawback for small teams or startups with budget constraints. Lack of Advanced Features Mobile App Functionality: While Zoho Connect provides mobile apps, the functionality might not be as robust as the web version, potentially limiting certain actions or capabilities while using the mobile app.

What recommendations would you give to someone considering this product?

Lite and best Communication apps with all modules tracking like project task and much more....

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

Sean D.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

A non-profit's dream!

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Robust functionality for a very reasonable price.

What is your favorite aspect of this product?

Integration with other Zoho products and customization.

What do you dislike most about this product?

The invitation process for new members could be better handled. Currently, it is an email-only invitation, and new members must first register with Zoho accounts. Admins should be able to add accounts and authorize applications.

What recommendations would you give to someone considering this product?

I would recommend creating a wish list and segmenting it as "must-have" and "nice-to-have." This platform has so much functionality, you can easily go down the rabbit hole and try to do too much too soon.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

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