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Zoho

Zoho Connect

Composite Score

8.6 /10

CX Score

8.9 /10

100 Reviews Write a Review

What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 79

Task Management

News Feed

Instant Messaging

Employee Engagement

Workflow & Approvals

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Zoho Connect Videos

Zoho Connect Reviews

Brad M.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Part of a larger, cost-effective ecosystem

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Zoho Connect provides almost all functionality that other task management software provides, intuitively, and at no additional cost if the broader Zoho eco-system is used (which includes nearly every piece of tech you'd need to run most businesses). Because of this, it integrates with the rest of the business seamlessly.

What is your favorite aspect of this product?

It's customizability, intuitiveness, integration and cost.

What do you dislike most about this product?

The depth of features and the integrations with the rest of the ecosystem could be richer.

What recommendations would you give to someone considering this product?

Subscribe for the entire Zoho One suite, and then try Connect for a month. It is highly unlikely that it will disappoint.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rahul R.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Wholesome product at a very reasonable price

Likeliness to Recommend

9 /10

What differentiates Zoho Connect from other similar products?

It is a feature rich product, while other competitors have limited features. It is true that some of the competitors might excel at one or other feature due to that being their core competency, but Zoho Connects fairs reasonably well on all features it has - instant chat, forums, groups, shared files, intranet for company, etc.

What is your favorite aspect of this product?

Different collaborative tools that have their own pace, and thus one can use the tool that is best suited for a project's needs. Say, some project may need a project management type tool (for which Taks are there) while others could be temporary that need instant interactions like chats or forums. Zoho Connect has all options.

What do you dislike most about this product?

Sometimes the notifications get stuck.

What recommendations would you give to someone considering this product?

It is definitely worth trying if you are looking for a reliable communication tool for employees or teams.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Blake M.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Great Kanban style task boards

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

It is included in the Zoho one pricing plan!

What is your favorite aspect of this product?

Easy to use and create task boards for any project with custom features

What do you dislike most about this product?

I do not have anything negative to say right now.

What recommendations would you give to someone considering this product?

Easy to use tool and it is better than zoho projects in IMO

Pros

Enables Productivity
Respectful
Helps Innovate
Continually Improving Product

How We Deliver

Zoho Connect

What is Zoho Connect?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Zoho Connect Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Instant Messaging Real-time, text-based communication between two or more people

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Calendars Ability to manage and view employee schedules, and book meetings.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Brad M.

Part of a larger, cost-effective ecosystem

Likeliness to Recommend

Pros

Rahul R.

Wholesome product at a very reasonable price

Likeliness to Recommend

Pros

Blake M.

Great Kanban style task boards

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Task Management

News Feed

Instant Messaging

Employee Engagement

Workflow & Approvals

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training