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Zoho

Zoho Assist

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho Assist
8.8 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

92 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
99%
Negotiation and Contract:
98%
Conflict Resolution:
100%
Strategy & Innovation:
98%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Remote Control

92

Real User Monitoring

90

Remote Support

89

Augmented Reality Remote Assistance

87

Web & Desktop Conferencing

86

Attended and Unattended Remote Access

86

Audit Management

84

Intelligence Reports

84

Discovery

81

Role-Based Access Controls

79

Vendor Capability Ratings

Average 86

Ease of Implementation

91

Ease of IT Administration

90

Ease of Data Integration

89

Business Value Created

88

Usability and Intuitiveness

87

Quality of Features

85

Breadth of Features

85

Vendor Support

83

Ease of Customization

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Assist Reviews

Pablo Andres V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

""Zoho Assist, the best remote access software".

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

It does not require any previous installation on the client side, it is easy to use and operate, the support team is attentive and timely to any request you may have.

What is your favorite aspect of this product?

I really like its user interface because it is so organized and easy to understand, Zoho Assist provides a secure means to remotely assist clients and colleagues; it allows me to connect and control the client's PC to help them solve any technical issues related to the internet service. Zoho Assist allows me to screen share, transfer files quickly, I can send messages by chat, while I am active in a session, it also allows me to schedule them; its integration with other zoho tools of daily use, last but not least I like the Android mobile app because it works very well and gives me mobility.

What do you dislike most about this product?

It happens to me constantly that when I am during an active section Zoho Assist slows down the other processes I am running simultaneously with other tools, even does not allow me to perform almost any process on my device, I lose control of it, it is as if it occupies all the resources of my computer, which bothers me a lot because every time it happens I must leave the section to automatically regain control and practically start again, I think it deserves much attention this inconvenience.

What recommendations would you give to someone considering this product?

Zoho Assist allows us to optimize the technical support processes to end users thanks to the facility it provides for remote assistance, it has extensive features in terms of remote desktop that allow us to use all the resources of the assisted team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pierre-Richard R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

One of the best I tried!

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

Browser integration is great,

What is your favorite aspect of this product?

The agent automatically uninstalls from the user’s computer when the remote support session is done

What do you dislike most about this product?

Transferring large files is tedious and often hangs

What recommendations would you give to someone considering this product?

Try it and especially try the mobile remote app.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Respectful

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