
What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
92 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 99%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 98%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Attended and Unattended Remote Access
Audit Management
Intelligence Reports
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Zoho Assist Reviews

Pablo Andres V.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2023
""Zoho Assist, the best remote access software".
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
It does not require any previous installation on the client side, it is easy to use and operate, the support team is attentive and timely to any request you may have.
What is your favorite aspect of this product?
I really like its user interface because it is so organized and easy to understand, Zoho Assist provides a secure means to remotely assist clients and colleagues; it allows me to connect and control the client's PC to help them solve any technical issues related to the internet service. Zoho Assist allows me to screen share, transfer files quickly, I can send messages by chat, while I am active in a session, it also allows me to schedule them; its integration with other zoho tools of daily use, last but not least I like the Android mobile app because it works very well and gives me mobility.
What do you dislike most about this product?
It happens to me constantly that when I am during an active section Zoho Assist slows down the other processes I am running simultaneously with other tools, even does not allow me to perform almost any process on my device, I lose control of it, it is as if it occupies all the resources of my computer, which bothers me a lot because every time it happens I must leave the section to automatically regain control and practically start again, I think it deserves much attention this inconvenience.
What recommendations would you give to someone considering this product?
Zoho Assist allows us to optimize the technical support processes to end users thanks to the facility it provides for remote assistance, it has extensive features in terms of remote desktop that allow us to use all the resources of the assisted team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Pierre-Richard R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
One of the best I tried!
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Browser integration is great,
What is your favorite aspect of this product?
The agent automatically uninstalls from the user’s computer when the remote support session is done
What do you dislike most about this product?
Transferring large files is tedious and often hangs
What recommendations would you give to someone considering this product?
Try it and especially try the mobile remote app.
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful