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Zoho

Zoho Analytics

Composite Score
8.4 /10
CX Score
8.5 /10
Category
Zoho Analytics
8.4 /10

What is Zoho Analytics?

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes. Zoho Analytics is an Online Reporting and Business Intelligence service, and can be used as an online database. The features offered by Zoho Analytics specialize on providing an in-depth - powerful and flexible reporting capabilities. It contains an in-built analytical database grid, which is optimized for reporting and querying more than just serving as a real-time online transactional database.

Company Details


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Awards & Recognition

Zoho Analytics won the following awards in the Business Intelligence & Analytics - Midmarket category

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Zoho Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 1
Since last award

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
80%
Conflict Resolution:
87%
Strategy & Innovation:
80%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Analytics?

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6% Negative
8% Neutral
86% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 80

Collaboration

83

Data Exploration and Visualization

81

Dashboard

81

BI Security

81

Operational Reporting Capabilities

81

BI Platform Administration

80

Intelligent Alerts and Notifications

79

Self Service and Ad Hoc Capabilities

79

Data Connectors and Data Mashup

78

Mobile

78

Vendor Capability Ratings

Average 76

Business Value Created

79

Ease of Implementation

79

Ease of Data Integration

78

Quality of Features

78

Ease of IT Administration

77

Breadth of Features

76

Usability and Intuitiveness

76

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

73

Zoho Analytics Reviews

Gregory T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Beyond the Spreadsheet Horizon.

Likeliness to Recommend

9 /10

What differentiates Zoho Analytics from other similar products?

Zoho Analytics has been a hidden gem for our IT organization, especially when it comes to dissecting data and presenting insights in ways that make sense to both tech-savvy teammates and less technical stakeholders. It's a platform that turns chaos into clarity, effortlessly connecting disparate data sources and weaving them into actionable dashboards. For

What is your favorite aspect of this product?

The standout feature for me has been its AI-powered Zia Insights. It feels like having a data analyst on demand. Instead of manually sifting through graphs, Zia highlights trends and anomalies automatically, explaining what’s happening in plain language. Pair this with its robust customization options—be it SQL-based querying or creating complex data blending—and you have a tool that caters to both the beginner and the expert.

What do you dislike most about this product?

The user interface, while feature-rich, can feel a bit overwhelming at times, especially for new users

What recommendations would you give to someone considering this product?

Zoho Analytics has gone beyond just being a reporting tool. It’s a decision-making engine. We’ve used it for everything from capacity planning for our server infrastructure to monitoring SLAs for critical vendor agreements. The ability to schedule reports and share live dashboards with stakeholders has streamlined our communication, saving hours of meeting time each month.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

OLUWATOBI A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great BI features.

Likeliness to Recommend

7 /10

What differentiates Zoho Analytics from other similar products?

Integration with other Zoho tools like Zoho books.

What is your favorite aspect of this product?

Integration with other Zoho tools like Zoho books.

What do you dislike most about this product?

Limited integration with other tools

What recommendations would you give to someone considering this product?

Use this if your team currently uses Zoho Products

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Fabio S.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

powerful tool, with a steep learning curve.

Likeliness to Recommend

8 /10

What differentiates Zoho Analytics from other similar products?

its wide range of features attracts a lot of attention

What is your favorite aspect of this product?

the intuitive approach, its AI assistant (zia), the ability to integrate data from multiple sources

What do you dislike most about this product?

the learning curve specifically for non-technical users, in these cases the interface can be a little confusing

What recommendations would you give to someone considering this product?

it is ideal for companies seeking to transform insights driven through robust analytics

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Reliable

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