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What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Analytics Reporting
Session Border Controller
Communications
Mobility
Centralized Management Portal
Continuous UCC
Audio Transcription
Presence IM
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zoho Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2198860/original/2198860.jpg?1721103384)
Gabriel P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2194947/original/2194947.jpg?1719818557)
Sailja Raj N.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2024
Lots of space to work on
Likeliness to Recommend
What is your favorite aspect of this product?
Easy for team messaging, if you have Zoho One it's actually nice to have becuase your Cliq can transfer between apps and you can keep conatct with team mates as you trouble shoot or go through apps and drives. Easy access between team members which makes it easier to work. Within the Zoho Suite of apps, the Cliq web version is 'pervasive' - you can continue chat conversations across Zoho Mail, Connect, etc.
What recommendations would you give to someone considering this product?
Make sure to purchase Zoho One as a whole, because its mostly preferable for whole Zoho users.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
![](https://cdn.softwarereviews.com/production/profile_image/1207725/original/1207725.jpg?1715205515)
Sebastien Kamil B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2024
Immediate availability
Likeliness to Recommend
What differentiates Zoho from other similar products?
Almost unlimited plugins.
What is your favorite aspect of this product?
I like its stability, profitability and good performance. Plus all the useful plugins available.
What recommendations would you give to someone considering this product?
It is an amazing portal if you use it correctly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing