Zendesk for Service

What differentiates Zendesk for Service from other similar products?

Zendesk has allowed us to interact with customers through the different support requests and on the other hand it is an ideal way to send internal support requests. Facilitates communication to report product bugs. We use Zendesk to handle bug requests. It is a product that allows us interactivity and in turn facilitates the solution of support tickets aimed at different clients.

What is your favorite aspect of this product?

It allows the entire organization to keep important information in one place. It is a very easy to use product and is an excellent support ticket management system. Zendesk has shown us that it has the ability to forward customer emails directly to the support queue while allowing communication internally and with the requester within the same interface.

What do you dislike most about this product?

We often have to review the ticket history to the customer to get the complete history, it is necessary to reduce the handling time. Zendesk makes the work of the company much easier, but we would like to automate the work related to internal tasks. As for the history of support, the use of the product is necessary to have a better idea of the customer's trust to solve their needs.

What recommendations would you give to someone considering this product?

It reduces the resolution time that helps to increase the efficiency of the users, of the processes. For the results of our company we recommend Zendesk for its efficiency and proactivity. I recommend this product because, in addition to providing a support solution, connecting with our customers and communicating better, it is a very good ticketing platform. It allows to integrate self-help tools.

What differentiates Zendesk for Service from other similar products?

Zendesk is an outstanding customer service tool, which works as an effective customer-directed support ticket solution, allowing users to submit tickets for service requests. A large number of communication channels can be seamlessly integrated in one place, it supports integrating self-help tools into your customer service platform. With Zendesk, the company has managed to reduce the hard work of customer service, making it much simpler, easier and more proactive.

What is your favorite aspect of this product?

It has an excellent tabbed interface to view multiple tickets at the same time, with a fairly intuitive design and works well in almost any browser. By integrating self-help tools into your customer service platform, these Zendesk self-help solutions reduce resolution time, increase user efficiency, and improve the customer experience. In addition, that you can have all our website, social networks and email communication in one place.

What do you dislike most about this product?

Pricing plans for Zendesk are expensive, and their analytics tool can be a bit fiddly to use.

What recommendations would you give to someone considering this product?

The company's relationships with customers are essential for productivity. With Zendesk Communication with customers is much more efficient. I recommend it.

What differentiates Zendesk for Service from other similar products?

Zendesk is used in the company to reduce the difficult work of customer service, allowing the service to be easier, without so many complications, and employees can be easily integrated. The customer-directed ticketing function allows us to obtain service requests from users as they decide. In addition, all the communication channels of the company are now ready to be used to communicate with customers and in this way we reach many more places.

What is your favorite aspect of this product?

The program has a simple and efficient interface, which has tabs to keep several entries open in the same work session. Its integration is fantastic, the truth has worked in the same way in all the browsers that we use in the company, always maintaining its high standards of efficiency and performance. Furthermore, it not only allows it to be seamlessly integrated with almost any browser, but it does the same with existing communication platforms, widening the range of clients with which to communicate. The ability to provide customers with real-time support is definitely the best thing about Zendesk.

What do you dislike most about this product?

The main detail of Zendesk we found without even starting to use it, and its prices are expensive as well as having little flexibility in terms of its payment packages, and this means that many organizations do not use it. If you are looking for software that offers the ability to change the code provided by the support, this is not the one. Although in general terms its use is not complicated, the analysis function tends to be cumbersome and its use tends to be quite complicated.

What recommendations would you give to someone considering this product?

It is not a new discovery that companies need to maintain good customer relationships where efficient, eloquent, and proactive communication governs, and that these relationships are the foundation of business productivity. With Zendesk, your organization can get solutions to problems in a much shorter amount of time than they would without the help of software. Zendesk offers the benefit of having an entire support team to increase the efficiency of your responses and improve the customer experience on a single website.