Zendesk for Service

What differentiates Zendesk for Service from other similar products?

- Its ability to integrate with any social networks - It requires minimal efforts to integrate any social platform with Zendesk (supports 3rd party integrations) - Improves efficiency of employees - Hassel free to use - Support team are available round the clock - Adds great value to the business - Makes job easy - Ticketing

What is your favorite aspect of this product?

- Ticketing system, it helps in addressing and replying customers queries very fast - Any queries coming from any platform can be integrated and addressed in no time - We can create and assign tickets to colleagues or people from specific team

What do you dislike most about this product?

Mobile applications should be more easily be accessible

What recommendations would you give to someone considering this product?

If you are into service based or product based company where you have to deal/respond with/to customers in most fastest way then this is one of the best help desk tool available in the market . It will save lot of time, it is efficient and will certainly employees in handling customer queries in most efficient way

What differentiates Zendesk for Service from other similar products?

It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to configure Zendesk and creating the macros, which is helpful. Moreover the report which is generated from Zendesk is very detailed and help us to track down employees' progress and productivity.

What is your favorite aspect of this product?

The reporting tool gives you detailed business insights. The rules feature can delete unnecessary or junk message automatically also, you can route the ticket to relevant person via rules features. It’s a user friendly application; you might won't need to train your staff on Zendesk. If they have basic knowledge of omini channel. Multi-channel support: email, web, phone, chat, social media. Knowledge base portal and community forums included.

What do you dislike most about this product?

You might need technical staff to configured or deploy Zendesk in your organization. It’s bit expensive, if you want to avail all features.

What recommendations would you give to someone considering this product?

We have a contact center; and we need to communicate wit hour customer through different channel, i.e. Social Media, Chat, Call etc. Zendesk gives you a platform to interact with the customer on a single platform.

What differentiates Zendesk for Service from other similar products?

Zendesk makes it possible for customers to raise their own custom service tickets instead of going through a service desk, this helps in providing a better bridge between the customer and the IT team and help in understanding the issue better

What is your favorite aspect of this product?

Once the workflow process is documented, the application adheres by it and analyses tickets and assign them to their respective pools automatically

What do you dislike most about this product?

There have been few service outages but nothing major

What recommendations would you give to someone considering this product?

ZenDesk makes it easier for both the customer and the technical support to get in touch with each other and find the root cause of the issues quickly