What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Multi Channel Support
Agent Collaboration
Contact Center Integration
Analytics and Reporting
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Mobile Customer Care
Customer Community Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
Zendesk for Service Reviews
Courtney Anne N.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Great for connecting teams to help customers!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Team members can connect and work on tickets very easily! Internal note feature is helpful and reliable.
What is your favorite aspect of this product?
Ease of use! While there are a lot of features, everything is still easy to navigate.
What do you dislike most about this product?
I wish there were more filters and tools to organize tickets.
What recommendations would you give to someone considering this product?
Take full advantage of the cross team functionality.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Respectful
Cons
- Less Generous
Magno G.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
It is an easy and useful system, wonderful
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
I think Zendesk offers an excellent service to manage the company's very high customer demand
What is your favorite aspect of this product?
ease of use and intuitive interface
What do you dislike most about this product?
some errors that sometimes occur during use.
What recommendations would you give to someone considering this product?
improve and expand integrations to other platforms and social networks
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ravi R.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
"Amazing product to manage your support"
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The ticketing structure is good and categories the tickets based on departments and end users. Also, their reporting capability is good.
What is your favorite aspect of this product?
I would say reporting has been top notch as we require the data for analysis and deep learning of user behaviour.
What do you dislike most about this product?
At times it lags a little while uploading or downloading documents needs a very high speed internet, however, the rest of the functions works better.
What recommendations would you give to someone considering this product?
It's very tedious managing customer support without a tool just independently relying on Gmail or other services. Zendesk does the job without any hiccups and it's way too easy to implement and user friendly.
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Continually Improving Product
