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Xerox Corporation

Xerox DocuShare

Composite Score

8.1 /10

CX Score

8.2 /10

52 Reviews Write a Review

What is Xerox DocuShare?

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

Company Details

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Awards & Recognition

Xerox DocuShare won the following awards in the Enterprise Content Management - Enterprise category

Filter By

Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

Service Experience
Conflict Resolution

2024

3 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Xerox DocuShare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xerox DocuShare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 3
Since last award

89 Plan to Renew

Down 3
Since last award

80 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 85%
Conflict Resolution:: 90%
Strategy & Innovation:: 75%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xerox DocuShare?

3% Negative

12% Neutral

85% Positive

Pros

Security Protects
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 84

ECM Document Management

File Approvals Esignatures

Ediscovery Audit Trail

Search

Capture Channels

Collaboration

Metadata Management

Workflow Process Automation

Access Permissions Management

File Conversion

Mobile

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Xerox DocuShare Reviews

Hamza A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Intuitive but lacking cloud native app integration

Likeliness to Recommend

6 /10

What differentiates Xerox DocuShare from other similar products?

The product has stable engine for document management and the user experience is satisfactory. The cost is budget friendly for most SMEs.

What is your favorite aspect of this product?

I particularly like the search capabilities and categorization. Even though, some of the document integration from modern digital applications was a bit old school.

What do you dislike most about this product?

Lacking integration capabilities for modern cloud native applications. Particularly, around containerization and orchestration of workloads.

What recommendations would you give to someone considering this product?

There are several factors you should consider, starting with your industry's compliance, governance and regulation needs. Your document catalogues and the cost to bring them to DocuShare. Lastly, the current state of your modern engineering echo system and how the product supports or meets it's standards.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Charges for Enhancements
Inhibits Innovation

Rohan Y.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Its a Easy to use and a fantastic product

Likeliness to Recommend

10 /10

What differentiates Xerox DocuShare from other similar products?

This gives best service and experience

What is your favorite aspect of this product?

Quality of service is the favourite aspect

What do you dislike most about this product?

Nothing is bad, i have experienced the best.

What recommendations would you give to someone considering this product?

I would really suggest this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vaishnavi M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

"Absolutely Fantastic product! "

Likeliness to Recommend

10 /10

What differentiates Xerox DocuShare from other similar products?

Containt manager

What is your favorite aspect of this product?

Well designing tools for sharing and editing

What do you dislike most about this product?

Nothing to dislike about this product

What recommendations would you give to someone considering this product?

Best product always ever seen

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Xerox DocuShare

What is Xerox DocuShare?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Xerox DocuShare Ratings

83 Likeliness to Recommend

Down 3 Since last award

89 Plan to Renew

Down 3 Since last award

80 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Xerox DocuShare?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Xerox DocuShare Reviews

Hamza A.

Intuitive but lacking cloud native app integration

Likeliness to Recommend

Pros

Cons

Rohan Y.

Its a Easy to use and a fantastic product

Likeliness to Recommend

Pros

Vaishnavi M.

"Absolutely Fantastic product! "

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

File Approvals Esignatures

Ediscovery Audit Trail

Search

Capture Channels

Collaboration

Metadata Management

Workflow Process Automation

Access Permissions Management

File Conversion

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization