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Xerox Corporation

Xerox DocuShare

Composite Score

8.0 /10

CX Score

8.2 /10

48 Reviews Write a Review

What is Xerox DocuShare?

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

Company Details

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Awards & Recognition

Xerox DocuShare won the following awards in the Enterprise Content Management - Enterprise category

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3 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Xerox DocuShare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xerox DocuShare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xerox DocuShare?

0% Negative

14% Neutral

86% Positive

Pros

Enables Productivity
Trustworthy
Fair
Respectful

Feature Ratings

Average 82

ECM Document Management

Search

Collaboration

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Metadata Management

Workflow Process Automation

File Conversion

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Xerox DocuShare Reviews

Mikheil K.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

The best product on the market

Likeliness to Recommend

9 /10

What differentiates Xerox DocuShare from other similar products?

Great functionality.

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

There's no such thing.

What recommendations would you give to someone considering this product?

Update more often and add new functionality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Camille R.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Fantastic Product, Highly reccommend

Likeliness to Recommend

8 /10

What differentiates Xerox DocuShare from other similar products?

The ease of use. Scanning to a secure cloud keeps me confident my data won't be breached. I love the full-text search, awesome feature that we use constantly, most only have words to search. This cuts down on words with the same letters showing up in my search. The drag and drop feature is wonderful too.

What is your favorite aspect of this product?

The full-text search hands down. Might seem like nothing, but we use this feature all day.

What do you dislike most about this product?

Nothing yet, it has been a great asset to our company.

What recommendations would you give to someone considering this product?

It has been easy to use, if you are looking for a great xerox product, this one does not disappoint. They have great customer service. Call and talk to someone, see if you can get a trail. It was refreshing to have this DocuShare in the office, it makes our lives easier. Really makes our jobs easier.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Sean F.

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

The Gold Standard in the industry

Likeliness to Recommend

10 /10

What differentiates Xerox DocuShare from other similar products?

They are the leader in the industry

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The costs can be a tad high

What recommendations would you give to someone considering this product?

Make sure you read up on all the instructions, helps with the use

Pros

Efficient Service
Effective Service
Caring
Fair

How We Deliver

Xerox DocuShare

What is Xerox DocuShare?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Xerox DocuShare Ratings

85 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xerox DocuShare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Xerox DocuShare Reviews

Mikheil K.

The best product on the market

Likeliness to Recommend

Pros

Camille R.

Fantastic Product, Highly reccommend

Likeliness to Recommend

Pros

Sean F.

The Gold Standard in the industry

Likeliness to Recommend

Pros

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Title

Feature Ratings

ECM Document Management

Search

Collaboration

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Metadata Management

Workflow Process Automation

File Conversion

Mobile

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization