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Xero Inc

Xero

Composite Score

8.7 /10

CX Score

8.9 /10

103 Reviews Write a Review

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Fantastic customization features

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Client Friendly Policies

Joaquin D.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

EXCELLENT CONTROL AND REGISTRATION PLATFORM.

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

The difference of Xero with other similar products is that it offers me excellent solutions and works in a simple and completely adaptable way, it is a help for my work because I can maintain a clear and organized view of my accounts allowing me to work productively and saving my time and reducing errors. It is a powerful software that offers me excellent experience and successful results.

What is your favorite aspect of this product?

I absolutely love Xero because it is a professional and intelligent software that allows me and helps me to manage and record my accounting processes in a professional, safe and efficient way on a daily basis. It is an accounting platform that has improved relationships with my clients, it has given us confidence and total success, I really like that it offers me the power to move my office to an online format where I can enter from anywhere and on any device allowing work. on the progress.

What do you dislike most about this product?

Xero is a platform that has offered me possibilities tailored to my needs to work in an intelligent, totally new and safe way from anywhere. It helps me increase productivity by doing everything from an online platform as if I were in the office, I use this accounting software and it works for me totally without errors or failures, I have nothing to bother me.

What recommendations would you give to someone considering this product?

I recommend Xero to every professional and natural person who needs to perform a better operation and control of accounts and accounting processes, it is an online software that saves our time as well as helps us make better decisions, shows a clear picture and improvements, gives alternatives and immediate solutions. It works easily and simply without heavy setups or downloads, the best way to work from a very smart and intuitive platform from anywhere and on any device.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wasim M.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Great Product

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

It's an all in one system with numerous features - it isn't limited to just one aspect of financial management.

What is your favorite aspect of this product?

Clean and simple financial management system.

What do you dislike most about this product?

The user interface is very outdated and could be improved.

What recommendations would you give to someone considering this product?

I would definitely recommend this product as an all in one financial management system but if you need additional focus on specific sections such as expenses, I would recommend considering other products who specialise in specific areas.

Pros

Enables Productivity
Security Protects
Helps Innovate
Reliable

How We Deliver

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Fantastic customization features

Likeliness to Recommend

Pros

Joaquin D.

EXCELLENT CONTROL AND REGISTRATION PLATFORM.

Likeliness to Recommend

Pros

Wasim M.

Great Product

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement