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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Matthew D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Intuitive, slick and many integrations.

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero is intuitive and offers extensive integrations with other cloud products.

What is your favorite aspect of this product?

My favourite aspect is the slick, cloud user interface which is easy to use and responsive.

What do you dislike most about this product?

The Xero Power BI connector is very limited in terms of data sets you can access.

What recommendations would you give to someone considering this product?

Pay for assistance migrating from your existing tool to take the stress away from you. Research integrations for any existing tools you use to provide services to your clients to Automate billing where applicable.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Esha S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Xero - A powerful accounting software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero gives us a reasonable option in contrast to Quickbooks, showing us that we will consistently have different choices. Its visual interface is exceptionally simple to use and control, which assists us with dealing with this product flawlessly now and again. It permits fledglings to create point-by-point reports and investigations for ideal conveyance to their bosses. It incorporates flawlessly with PayPal and customary banks, which makes it simple to deal with installments and buys through this product without going to some other.

What is your favorite aspect of this product?

We use Xero for accounting, bookkeeping, finance, and following income in the business. It brought plenty of requests and lucidity in the accounting and worked on the undertaking. It makes bookkeeping less overwhelming and gives us key reports with only a single tick. It permits us to have a finger on the beat and to see patterns. We can likewise pay superannuation straightforwardly from Xero which makes it truly basic and productive and try not to miss cutoff times. Generally speaking, Xero eliminates the erosion for bookkeeping and money for the executives.

What do you dislike most about this product?

Xero doesn't give warnings of changes made to the bookkeeping books, nor does it permit you to work with bookkeeping tasks that require explicit mixes to other bookkeeping programming or archive the executive's benefits that would permit you to more readily tweak your books.

What recommendations would you give to someone considering this product?

Appropriate for an independent venture to keep up with great quality accounting and get a few experiences into your numbers continuously. It works with the arrangement of Taxes and the administration and compromise of exchanges. It's straightforward, compelling, and practical. It makes bookkeeping significantly more pleasant and gives you exact numbers continuously which permits you to make a financial plan for determining. It additionally works on finance and superannuation and Tax revealing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanya K.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

One of the most secure and easy to use software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

This accounting software is very user-friendly for every type of person.

What is your favorite aspect of this product?

It reduces the need to go looking through invoices by providing suggestions for possible matches.

What do you dislike most about this product?

Constantly being signed out and third party authentication can be an issue. Although it is a necessary precaution to ensure no one else is singing in.

What recommendations would you give to someone considering this product?

Xero is the best small business platform designed to make life better for small businesses and their advisors, and to help them grow and thrive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

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