What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Reconciliation
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Catherine G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Ease of use isn't great for numberphobes
Likeliness to Recommend
What differentiates Xero from other similar products?
Not as intuitive for those with no sense of numbers or accounting jargon
What is your favorite aspect of this product?
The fact such functionality is available to everyone
What do you dislike most about this product?
Ease of use and intuitivity and lack of plain English for those not from a bookkeeping or accounting background
What recommendations would you give to someone considering this product?
This might not be for you if you're stressed by your accounts
Pros
- Reliable
- Caring
- Respectful
- Client's Interest First
Estela R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Xero, the most reliable way for your company
Likeliness to Recommend
What differentiates Xero from other similar products?
We have a small company where the whole administrative area had become complicated, because we had not found a good software that was friendly, easy to use and that encompassed everything we needed. With Xero it became much easier for us to keep the accounts payable and receivable, make all administrative reports and payments to banks and suppliers.
What is your favorite aspect of this product?
This program has been very useful for us because it makes us keep in an orderly manner all the invoices and all the accounting area, plus it synchronizes perfectly with the bank accounts. The templates that brings to customize the invoices, is an additional plus that we love.
What do you dislike most about this product?
Their technical support is not easily accessible, so you have to wait to get a response from them. We have had some failures with the bank links, but everything was solved in a couple of attempts.
What recommendations would you give to someone considering this product?
We could say with all certainty, that Xero is the most complete, intuitive and easy to use software that we have used in the company and that has helped us in a great way with all the accounting and administrative area, so we highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Natalie F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Excellent with accounting!
Likeliness to Recommend
What differentiates Xero from other similar products?
It has amazing features that are very helpful to compare ,analyze costs and revenues compared to it's competitors.
What is your favorite aspect of this product?
It's affordable and simple business accounting platform. Easy to track expenses with it. It's also great in preparing annual financial statements. Has great customer support services. It's also very secure.
What do you dislike most about this product?
I have good experience with it, nothing to dislike towards it
What recommendations would you give to someone considering this product?
Xero is very user friendly and intuitive so you should consider it as your first priority.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
