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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We choose Xero as the best accounting software

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

With Xero we can manage the entire accounting area of the company without any inconvenience, because it has multiple tools that allow us to control finances, invoicing, purchases, ledger and more, from the same control panel. It has an easy-to-use interface, since, in the foreground, it shows the balance, invoices payable, cash flow, all in a quick and simple view.

What is your favorite aspect of this product?

Performing bank reconciliations and transactions is very simple, as it is added automatically in the program, without the need to add the process manually. Because it is such a popular software, it allows you to integrate many other very useful programs such as Freshdesk, Quickbooks, Zoho and more. Its mobile app is fantastic, as I can have the same control of the company's finances, from the mobile and it being a cloud based software, allows the mobile and computers to take up too much space.

What do you dislike most about this product?

There are few complaints I have about the program, in general it works very well, only that their customer service could improve, as they do not respond in time to our calls, causing the solution to be postponed. For such a big and important company, they should pay more attention to their technical service department, since the automatic answers they send as a solution, are not what we expect.

What recommendations would you give to someone considering this product?

The acquisition of Xero has improved our accounting and financial profitability due to the simplicity of installation. This is a software that simplifies our accounting tasks because the creation of invoices is very easy. The user interface is dynamic and interactive. It allows us to create financial and accounting reports in a very simple way and with powerful editing capabilities. Xero is a great product to improve fluidity in the finance department.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David Antonio O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is perfect for small businesses

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Our experience with Xero is amazing, we were able to increase the flow of payments and simplify the workflow to increase profits. It is a great accounting software that allowed us to connect directly with the bank. Xero has performed all the accounting tasks since we started our journey as a company.

What is your favorite aspect of this product?

Thanks to Xero we have been able to manage our company's accounting. We managed to automate all accounting processes, easily and reliably integrating all our cloud-based processes and the general server. Transactions are clean and fast and are automatically connected from Xero to our server.

What do you dislike most about this product?

Occasionally data tracking slows down and you have to format to be able to configure multiple currencies in real time. It does not have integrated "debtor chasing" so you have to take out a separate panel to review and track all unpaid invoices.

What recommendations would you give to someone considering this product?

Excellent for small businesses to maintain quality accounting and get real-time information about their numbers. Helps provide tax and transaction management and reconciliation. It is simple, effective and cost efficient. It makes accounting more enjoyable and gives you accurate numbers in real time so you can budget forecasts. It also simplifies payroll, retirement and tax filing.

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Client Friendly Policies

Kristin G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Intuitive New Features Make It Simple to Use

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

this program is easy to use , it has a good price those are the two main differences

What is your favorite aspect of this product?

-This app's user interface (UI) is simple and uncomplicated. -To check transactions, you may utilize the audit trail that is offered when you click through on a transaction's amount.

What do you dislike most about this product?

-Inability to account for projects with differing methods of recognising income -Limited customization possibilities make the software unsuitable for large and medium-sized businesses.

What recommendations would you give to someone considering this product?

Organizations with simple accounting needs might benefit from using this software.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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