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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An essential software for small businesses

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an Internet connection. Business financials and cash flow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 600 third-party trading applications. Supports multiple currencies. Data can be accessed through a single ledger, allowing accountants and clients to collaborate around financials.

What is your favorite aspect of this product?

While it may not present the kind of reports that would set it apart from the competition, it has good integration with other applications that can generally get the job done. For accountants, the customer support is good enough. There is a large community, so you can usually find the answer you need if you have a problem.

What do you dislike most about this product?

Not all useful reports are available. And you may never get them if they are not in the roadmap. I really only found one odd problem around perpetual forex revaluation that hasn't been resolved, and probably never will be. It's not critical, but it would be helpful. It does not support integration with other software.

What recommendations would you give to someone considering this product?

It is a cloud-based accounting software that connects banks, accountants, administrators and advisors from anywhere with any device with active internet. It performs all accounting tasks, from preparing general ledgers, accounts receivable, accounts payable, financial statements to payroll, taxes, bank reconciliation and inventory management. Online invoicing allows you to send the invoice by e-mail.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mohammed N.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is a better choice

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Ease of use. I really like the fact that Xero is user friendly, I didn't have to research much to learn how to use Xero.

What is your favorite aspect of this product?

I like how we can generate different kinds of financial reports within Xero.

What do you dislike most about this product?

Consolidation is bit tricky using Xero. Had to bit of a refreshing in the draft pay run each time when I make any changes in the employee pay template.

What recommendations would you give to someone considering this product?

If the business is a small to medium size, Xero is a better choice.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Caring

Luis J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is the future of accounting

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

It is an online accounting Software raised for small business partners and accountants. It can be used on any technological tool with an Internet connection. Supplemented with more than 500 third-party business applications. Accepts multiple currencies. Can subscribe to accounting data, which approves accountants and clients to favor around finances. Xero manages all business accounting directly, plus it feasibly and positively partners with other cloud-based software, which enhances Xero's usability.

What is your favorite aspect of this product?

In particular, the data processing of the bank reconciliation course is a saving in a matter of seconds, as it connects to banks and credit cards. Xero handles world-class cloud security. Your data is properly stored in the cloud and protected. It composes well with enhancements to provide more sophisticated reporting. Unification with AI products like ReceiptBank and Approval Donkey also works well.

What do you dislike most about this product?

Some reports are too limited; referral information on checks is not available and it is complete chaos what you are allowed to put on checks, checks are illustrated in whatever odd order Xero puts them in, communication with the bank fails badly, it would be a nice option to be able to unsubscribe immediately, no 30 day wait; support is only via email. The mobile version could be improved.

What recommendations would you give to someone considering this product?

Xero is a very good product. It is solid and confidential. It is an excellent choice for reporting, bank source processing, payable balances are easy to view. It is very feasible to use and the amount of learning expectations. It is easy to train clients, plus we can send them added resources for corresponding learning by Xero. It is not suitable for small businesses as it does not offer full functionality.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

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