What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceXero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cost Revenue Tracking
Cash Flow Management
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Eli H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Very easy to user and intuitive, does the job!
Likeliness to Recommend
What differentiates Xero from other similar products?
We he not use any other product because we evaluated other solutions and made the decision to move forward with Xera
What is your favorite aspect of this product?
Complete overview of client accounts and invoicing
What do you dislike most about this product?
nothing to tell you the truth
What recommendations would you give to someone considering this product?
If you are starting a business, then this is the best fit
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Natalie M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Easy to use and implement, reporting needs work
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use
What is your favorite aspect of this product?
The intuitiveness, makes training new staff very easy
What do you dislike most about this product?
Bespoke reports are not easy to set up and access
What recommendations would you give to someone considering this product?
Make sure your bank will link with Xero.
Pros
- Reliable
- Respectful
- Caring
- Saves Time
Cons
- Security Frustrates
- Commodity Features
- Charges for Enhancements
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Does the job, but no phone support
Likeliness to Recommend
Pros
- Saves Time
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Cons
- Commodity Features
