
What is Workiz?
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWorkiz Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Workiz.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 74%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Workiz?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Booking
Field Sales Enablement
Service Scheduling
Application Integration
Quotes and Estimates
Field Service Workflow Management
Dashboards, Analytics and Reporting
Billing and Invoice Management
GPS Tracking
Field Service Knowledge Management
Mobile App
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Workiz Reviews
Harriet N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Effective Field Service Management With Workiz
Likeliness to Recommend
What differentiates Workiz from other similar products?
It's an on demand field communication software. It's a cloud based software
What is your favorite aspect of this product?
I like that it's an on demand solution for effective communication It's cloud based and this makes scaling easy
What do you dislike most about this product?
No major issues with Workiz
What recommendations would you give to someone considering this product?
For field service management, I recommend Workiz as it has all great features. It's on demand and fully cloud based
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Zadi S.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2022
My Experience With Workiz
Likeliness to Recommend
What differentiates Workiz from other similar products?
Workiz is an on-demand software that offers best field service management features. It's easy to use and is as well cost effective unlike the competitors
What is your favorite aspect of this product?
I like that scaling Workiz is easy I like that it's an on-demand tool. The software makes field service management seamless
What do you dislike most about this product?
Everything about Workiz is positive. No complaints
What recommendations would you give to someone considering this product?
I recommend Workiz because it has worked without fail. It's affordable, resourceful and a perfect solution for business field service management
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: C-Level
- Industry: Utilities
- Involvement: Vendor Management and Renewal
Submitted Apr 2022
Easy to use, smooth onboarding and great support
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity