What is Workiz?
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Workiz?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Booking
Field Sales Enablement
Application Integration
Quotes and Estimates
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Knowledge Management
Field Service Workflow Management
GPS Tracking
Dispatch Management
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Workiz Reviews
- Role: C-Level
- Industry: Utilities
- Involvement: Vendor Management and Renewal
Submitted Apr 2022
Easy to use, smooth onboarding and great support
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rhonda S.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2022
Improvement needed
Likeliness to Recommend
What differentiates Workiz from other similar products?
Reporting is awesome
What is your favorite aspect of this product?
Reporting
What do you dislike most about this product?
Mapping / dispatch portion
What recommendations would you give to someone considering this product?
Choose wisely
Pros
- Helps Innovate
- Saves Time
- Respectful
- Client Friendly Policies
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Easy to use but poor interface
Likeliness to Recommend
Pros
- Reliable
- Respectful
- Over Delivered
- Continually Improving Product
Cons
- Less Inspiring
- Less Fair
- Inhibits Innovation
