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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

David H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Effective option to keep your company communicated

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex has a set of tools that optimize communication and collaboration with workers, customers and suppliers, in such a way that it will be easier, more efficient, faster and more productive. This is an excellent platform to share data, information and documents, through different tools ideal for business meetings. This communications solution features high definition video, group and individual messaging, among others. Provides reliable and secure call control. They allow access to all information, contacts, suppliers, messages and customers from any site and device at any time and place.

What is your favorite aspect of this product?

It allows high quality videoconferences, generating a teamwork experience with advanced multimedia technology for the company. It has extensive connectivity inside and outside the company, which allows to attend to pending work practically anywhere and at any time. I can easily work remotely or from anywhere I choose. It incorporates making calls during a meeting that can be easily accepted or rejected. It has a drag and drop tool that makes it easy to share documents and files.

What do you dislike most about this product?

The Cisco platform features extensive capabilities for effective communication. However, they can incorporate more integrations and include more customization options.

What recommendations would you give to someone considering this product?

I recommend the implementation of this communication platform, because it allows access to information and be accessible to our clients, becoming a necessary solution for any company.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eileen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Flexible and agile communication tool

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex is a tool that optimizes the internal and external communication of the company. It has become the best platform for collaborative work in the organization. This platform has made it possible to unify the communication channels between the work teams. It is easy to use and quick to implement. In addition, it has the possibility of interacting with suppliers and customers in a friendly platform. This platform helps streamline our workflow and improves productivity.

What is your favorite aspect of this product?

It has an easy-to-use user interface and allows quick learning. It allows to create work groups to develop projects, activities or tasks, in direct communication with the work team. You have the option of sharing files in almost any format you use every day. It has an instant chat service, as well as the possibility of making voice and video calls. This tool has the ability to adapt to the characteristics of companies and the organization's working methods.

What do you dislike most about this product?

This platform offers improvements in collaborative work within the organization. However, it has some customization limitations and its cost must be evaluated for implementation.

What recommendations would you give to someone considering this product?

I recommend its implementation because of the many advantages it offers to achieve effective communication. This tool improves the productivity of the company.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Peter W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Optimize collaborative work

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex has the ability to optimize collaborative work with tools to generate a fluid and versatile communication process. It has the option to chat, send and receive voice and video messages, as well as to make calls and share files. This interesting tool allows the work team to be informed in real time of the progress of the projects, the organization of events and training sessions. Providing a better and collaborative workflow.

What is your favorite aspect of this product?

It provides a productive way to organize work, simple to share, and easy to use. It allows you to create a work community, with efficient direct and group messaging, to share information about activities or projects. It facilitates the seamless exchange of files, photos and updates, audio and video calls, and the live broadcast of office events. Integrates with a wide variety of everyday office tools. It offers total security in the handling of files from end to end.

What do you dislike most about this product?

You need to improve your user interface, make it more intuitive and modern. Also its cost is considerably high.

What recommendations would you give to someone considering this product?

I recommend your implementation of Cisco Webex for its versatility in collaborative work and because it generates substantial improvements in company productivity.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

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