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Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Kristin M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

One application for everything and everyone

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Adaptable to any work style, role or device so you can choose when, where and how you work. Equal experience for all, regardless of geographic location, language or communication style. Secure by design, private by default, to defend against threats no matter where you work. Webex means a new way of collaboration focused on the work you do, not where you do it, whether in the office, at home or anywhere else.

What is your favorite aspect of this product?

Make cloud calling easy, keep your colleagues and customers close with a complete cloud phone system built to make and receive business calls on any device. Virtual presentations are just as good as face-to-face meetings when overlaid with the content you are sharing. Create a more efficient workflow with team messaging and file sharing for internal and external teams all in the same space.

What do you dislike most about this product?

You need to download the app before using it, comment control and chat control is weak, website version is weaker compared to the app version. Due to an increase in the usage of the app, the hacking system has also evolved. Many invasive activities are noticed in the meetings despite taking proper security measures. The server is affected and is more predictable to cyber attacks due to less security management. This creates an unhealthy platform for conducting business meetings, crucial government organization meetings or any confidential conference.

What recommendations would you give to someone considering this product?

Webex offers an easy sharing option for all types of content during the meeting. From videos to PowerPoint presentations, the host can share content with attendees. This makes it easy for companies to deliver a seamless session and presentation to marketers and investors. Webex creates a unique link each time for a different meeting to avoid any kind of conflict or misuse of data shared during the session. This makes it easy to use and easy to gain a wide audience. The application is best for educational purposes, small business meetings and many more.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Saves Time

Roger A.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great collaboration tool

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Comparing to Mocrosoft Teams, Webex is closer to a collaboration tool than to a simple messaging and sharing system

What is your favorite aspect of this product?

Integration with external VOIP and internal conference/video calls

What do you dislike most about this product?

It feels heavyweight if used only for messaging

What recommendations would you give to someone considering this product?

If you want a complete collaboration tool, this is a solid solution

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Lucio A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

a system worth using

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

cisco webex systems is one of the services that has increased the most in recent times, as well as competition and similar services, which has made it increasingly difficult to stand out, but even with that it has succeeded and has remained in an advantageous position and this is due to the good service it has offered for several years

What is your favorite aspect of this product?

I like using cisco webex systems because the service has never left me bad, whenever I have used it it has been fascinating, I and my colleagues who have also used it say so, it almost never has serious errors and the service is quite complete, the communication is impeccable, fast and very easy

What do you dislike most about this product?

once it happened to me that when trying to enter it gave me an error, but when updating the problem was solved, there was no need to write to technical support at all. I would like the menu to be a little more friendly for people who are not very knowledgeable about the subject, maybe a little more information and I would be totally happy

What recommendations would you give to someone considering this product?

As I am a person who likes to try new services and software, after I used it, but I never abandoned it again, therefore whenever they ask me about the system, I speak in a good way because it has greatly facilitated my way of working, That's why I'm going to recommend it every time I have the opportunity to do it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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