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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Ali A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Amazing tool for webinars and web conferencing

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Advanced collaboration tools including the capacity to arrange and participate in virtual meetings, share files, and make audio and video conversations

What is your favorite aspect of this product?

Webex enables hosting webinars and offering a smooth experience at scale. Our company often hosts webinars, and using Webex has made it easier for us to reach more people.

What do you dislike most about this product?

IT support is needed for the configuration and maintenance of the complex setup and administration. difficulties with performance, such as lengthy load times and occasional glitches or freezes

What recommendations would you give to someone considering this product?

Consider Webex if your team would benefit from integrating it with any other collaboration or communication solutions, such as task management or file storage, that your team may currently be using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Victor G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use with great features

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

I can't really say that there is a big difference, but I understand that it is more noticeable in the integrations with Cisco Webex for example and that it is very easy to use as well.

What is your favorite aspect of this product?

Well, for me what I liked the most about the functions is the advanced messaging, it is very good, since it allows us to share files and documents in order to work more efficiently

What do you dislike most about this product?

I think it's a bit expensive compared to other products

What recommendations would you give to someone considering this product?

This is a high quality product, I recommend it 100% if you are willing to pay its price

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Inspires Innovation

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Webex Messaging is a comfortable space.

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex Messaging is a comfortable space that has not allowed me to have a proper flow of meetings with all my coworkers. Every time each of these conferences starts, it is a pleasure that we have an interactive channel where we can discuss and exchange information files. immediately respecting the original formats, what makes this program our first option to call the main company personalities is the security and credibility that it offers to each of its users, this medium has not been of great help to multiply the messages that we want them to reach each of the company's employees in real time.

What is your favorite aspect of this product?

The good thing and what I like about this program is how dynamic it becomes with the digital whiteboard, this makes it much easier to expose and explain each of the projects that you start in my work environment, it is important that all our colleagues manage the same information is because we make them participate in each of the calls that we create through Webex Messaging, this program is really good, it meets our needs when communicating on the web, this program has free versions or trials that we like, since these types of versions usually lack options and space Webex Messaging has made it possible for me to enjoy its services.

What do you dislike most about this product?

We believe that the interface of this program can be improved, we are a great work team that usually meets and talks through this medium, but we are aware that in the first steps with this program it was difficult for us to fully understand the correct use of this program. program, the truth is somewhat confusing the first times you use it, it will depend on the practice time to master it.

What recommendations would you give to someone considering this product?

Webex Messaging is a program that allows us to be in contact with your coworkers, in each of the calls of this program it is nice how we can interact and exchange information instantly, this is a huge advantage for the development of any work team who are miles away or simply want to be spectators to study the same information that is exposed on the blackboard, without a doubt we recommend this great program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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