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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Lakshmi S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Bridging Health and collaboration.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

We are not only using Webex meeting for staff meetings but also for meetings with patients. Webex Meetings has been crucial in enabling our healthcare providers to conduct virtual consultations with patients. The platform's high-quality video and audio, along with screen sharing capabilities, have allowed our doctors to remotely diagnose patients, review medical records, and prescribe treatments.

What is your favorite aspect of this product?

I appreciate Webex Meetings' scheduling features, breakout rooms, and file sharing functionalities. They have streamlined our internal meetings, ensuring that relevant team members are included, and important documents are easily accessible. Also, it consistently delivers exceptional video and audio quality, allowing for clear and accurate communication in our hospitals

What do you dislike most about this product?

The customization options for meeting layouts and branding could be more.

What recommendations would you give to someone considering this product?

Webex has been a fantastic tool for our organization, supporting telemedicine, internal meetings, trainings and more. Its security features, and compatibility with healthcare systems make it a standout product in the market.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kirolus G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Non unique but established conferencing..

Likeliness to Recommend

6 /10

What differentiates Webex Meetings from other similar products?

The challenge is there is very little innovation in conferencing and collaboration in general and therefore this space is already fairly saturated. Webex, hasn't made any strides with integrating any new functionality and features beyond competitors.

What is your favorite aspect of this product?

No favourite feature, but historically a lot of my Tier 1 FTSE 500 clients use this service, so the only positive is it keeps my use of various conferencing services to a minimum, although there has been a recent general shift away from webex to MS teams and zoom.

What do you dislike most about this product?

The free version of Webex has some limitations, such as a 50-minute meeting duration and a 100-participant capacity, this is certainly a drawback and limits adoption.

What recommendations would you give to someone considering this product?

Since Personal Room meetings are not backed up in the cloud, you may need to manually save meeting recordings and other important data. Its important to manage this very carefully to avoid losing crucial information and meeting recordings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Goodness C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, and Unique

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

1. End-to-End Security: Webex Meetings prioritizes security, offering features like end-to-end encryption, multi-layered security controls, and compliance with various industry standards and regulations. It has received certifications for its security practices, making it a trusted choice for organizations with stringent security requirements. 2. Video and Audio Quality: Webex Meetings is known for its high-quality video and audio capabilities. It provides HD video conferencing, noise cancellation, and the ability to optimize bandwidth usage to ensure a smooth and clear meeting experience.

What is your favorite aspect of this product?

1. Reliability and Performance: I'll really praise Webex Meetings for its reliability and consistent performance. The platform is known for its stable and high-quality audio and video conferencing experiences. 2. Security: Being a security analyst, Security features are my favorite aspect, particularly for organizations that prioritize data protection and compliance. End-to-end encryption and robust security controls help ensure that meetings are secure and confidential. 3. Ease of Use: I appreciate the user-friendly interface of Webex Meetings, which makes it easy for both hosts and participants to join and navigate meetings

What do you dislike most about this product?

1. Pricing: One of the most frequently cited dislikes is the cost of Webex Meetings, particularly for organizations with a large number of users. I find it relatively expensive compared to other video conferencing solutions like Teams. 2. Inconsistent Mobile Experience: Although Webex Meetings is available on mobile devices, some users in my organization have reported inconsistencies in the mobile app's user experience and feature availability compared to the desktop version.

What recommendations would you give to someone considering this product?

1. Integration with Existing Tools: Assess how Webex Meetings integrates with your organization's existing collaboration tools and workflows. Ensure it complements your other communication and productivity applications 2. Mobile Experience: If your organization relies on mobile devices for meetings, thoroughly test the mobile app's functionality and user experience to ensure it meets your needs.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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