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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Marschell R.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

I'm in the middle. Using free due to Coronavirus.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Stable cloud platform.Ease of setting up and conducting meetings.

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Once it is launched, it will still allow conflicting instances to be launched. I would like to see it only allow 1 instance.

What recommendations would you give to someone considering this product?

Thoroughly review Cisco's help and videos at https://help.webex.com/ld-nyw95a4-CiscoWebexMeetings/Webex-Meetings#Get-Started A storehouse of good information and video training to introduce you to the product. Very helpful and professionally done.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

Kara P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

Fast and lightweight software.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

In our company communication is very important, that's why we chose a software like Cisco Webex to improve the exchange between employees, sectors and branches, it helps to improve the coordination of our teams, it helps to work collaboratively sharing screen with others and exchanging documents, images and general and accounting files.

What is your favorite aspect of this product?

I really like Webex because it offers full collaboration, high definition meetings with good stability, it has a well designed interface and functions, it has a mobile app that works very well and allows me to participate in meetings and interviews from wherever I am.

What do you dislike most about this product?

Sometimes you can lose connection during a meeting but it recovers quickly.

What recommendations would you give to someone considering this product?

It's lightweight, efficient, and business-friendly software that improves performance.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Saves Time

Chelsea G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

Good Features, stable work.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

This is a communication and collaboration platform with very varied and useful functions for my work life, it keeps me in permanent contact with all the sectors of the company allowing me to participate in multiple joint works in coordination with employees from other branches, it allows us to maintain meetings in HD and screen sharing for a more effective participation.

What is your favorite aspect of this product?

Webex is a tool that I like because it offers me an intuitive interface and excellent communication features, it allows me to exchange documents and messages with my colleagues when we work on a joint project, it allows us to hold meetings without being in the same office and to share screens to participate in activities.

What do you dislike most about this product?

We haven't had any problems with this software.

What recommendations would you give to someone considering this product?

It is excellent and reliable software, but I recommend taking advantage of the free trial it offers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

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