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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Abbie K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent interface, audio and video quality

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

The previous software was a bit deficient, it had less communication capacity, but with Cisco Webex Meetings we have improved our communication with our colleagues and clients who are in other states or countries, we also increased our sales, since we became more known throughout the country because we managed to take our information to other sites that are far from our offices. We keep discovering new things and we hope they continue to be good.

What is your favorite aspect of this product?

Being able to use this software to have long-distance meetings is something we like very much, because we do everything from the comfort of our conference room, and it benefits us a lot because we don't spend to buy air tickets or hotel stays, because we connect from the screens of our phones and computers. I also love that this software quickly integrates into our system and maintains a stable connection.

What do you dislike most about this product?

Honestly, I love all the meetings we have with this software, because it connects quickly and never disconnects unexpectedly. We have received congratulations from our clients because the members of the meetings can ask questions and solve them immediately, because the communication is in real time.

What recommendations would you give to someone considering this product?

It is very easy to recommend this software, and I honestly do it with confidence, but only you can live the experience of being able to connect many people from the comfort and security of their offices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Great Business Value, Not Easy to Use

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Security Protects

Cons

  • Less Effective Service

Kate D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

The best remote work tool.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

The end-to-end encrypted security, I know of embarrassing situations by hacking or intrusion of strangers to videoconferences in popular software or even the competition, have security and privacy is the most valuable and is something that stands out a lot of cisco webex.

What is your favorite aspect of this product?

I like the quality of its image and audio, it gives a professional look and makes remote work more comfortable. Screen sharing. Annotation tools. virtual backgrounds. Recording of meetings and transcription of audio to text super fast and efficient. Versatility and convenience to log in from any location and device. quick and easy meeting scheduling and invitations synchronized with my calendar.

What do you dislike most about this product?

It could be cheaper and lighter, for this software to work great you must have a good device or pc, otherwise I recommend lighter and uncomplicated options, but still, if you want to work professionally the best in my experience is Cisco.

What recommendations would you give to someone considering this product?

I recommend Cisco webex mostly to medium to large companies. It is an excellent tool for collaboration and videoconferencing, when you try this software you don't want less in other products.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Enables Productivity

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