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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Jamie L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Videoconference leader.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

The qualities for which cisco webex is above other similar software are: Privacy and security of meetings and shared documents. It covers the needs of small and large companies, it is not limited only to small work groups, in my case that favors me a lot because it allows a large number of participants during a meeting, which in turn if I am the administrator I can give up the role and thus have a more democratic and participatory meeting.

What is your favorite aspect of this product?

There are many reasons why Cisco webex meetings is my main remote collaboration tool, as it has a pretty complete productivity tool tray to conduct professional video conferences, as if I were in person. Among its features, my favorites are: the whiteboard, background sound suppression, blur my background, integrations with email services in this case Outlook where I can schedule and start meetings faster, screen/application sharing, and WebEx Assistant which provides helpful artificial intelligence assistance during meetings.

What do you dislike most about this product?

Video conference recordings take a long time, in my opinion, to be ready and delivered.

What recommendations would you give to someone considering this product?

Cisco webex meetings has improved a lot, especially since the lifestyle and work style of many people has changed since last year; and although the situation has improved a little, this tool will not cease to be necessary, because its features make it important for daily use.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements

Santiago G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Is a very powerful remote collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings features are very easy to access.

What is your favorite aspect of this product?

Cisco Webex Meeting allows the user to share document with other members.

What do you dislike most about this product?

I have no dislike about this software.

What recommendations would you give to someone considering this product?

Cisco Webex Meeting features allows the user to customize them to any usability requirement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laura M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The best quality in virtual meetings.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Video conferences can be recorded and are useful for later use. Access from any device. End-to-end encrypted security VoIP calls Webex Assistant during a meeting

What is your favorite aspect of this product?

Webex gets you out of trouble with audio-only connections in a video conference when your internet connection is slow. The use of this software saves time and travel resources, it also streamlines work locally, it is not only good for remote work, it is a professional and complete collaboration space. The software is easy to use and fast, beginners can start working with this tool after familiarizing themselves with it for a few minutes, as it has a user interface where everything is at a glance and you can customize your space during a meeting with your control bar. The security it offers for files and meetings is unmatched as well.

What do you dislike most about this product?

1.When I use my computer's speakers, the audio quality decreases considerably... 2.The tutorials are cluttered with information, they are not practical for beginners and it is not necessary because the tool is not difficult to use, it only confuses users.

What recommendations would you give to someone considering this product?

Cisco webex meetings listens to its users like few other softwares, it is constantly improving. If you need to increase the collaborative productivity of your work environment, this tool will help you a lot. You should also consider the licensing prices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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