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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Leah P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Its potential is incredible.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

I am totally sure that Cisco Webex in its different presentations are the necessary tools, the perfect complement for us. Webex does it again with Meetings, ideal for meetings giving the ease of being able to use it from any mobile device or simply from the desktop, with an excellent integration of calls at the time of our meetings.

What is your favorite aspect of this product?

Being able to have communication with clients that are a bit far away is great and Webex can handle that, giving excellent communication for our video conferences. Always with a very pleasant and intuitive user interface at all times. Also, not much administration or experience is necessary.

What do you dislike most about this product?

From our experience, since we have been using their services, everything has been a very successful process, it is reliable and safe for any organization that wants to expand its business and everything through the screen. We have nothing negative to say about this tool.

What recommendations would you give to someone considering this product?

A system for business processes, we can also use it to automate the tasks that we always perform repetitively, in general it is a very complete software that everyone should consider for their organization. Our meetings are now better managed, from a distance we can carry them out without inconvenience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ike H.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Webex, new updated and with the times.

Likeliness to Recommend

5 /10

What differentiates Webex Meetings from other similar products?

Their willingness to always provide updates that address issues.

What is your favorite aspect of this product?

The layout of the video call screen it has a clean look.

What do you dislike most about this product?

At times, not most people use it so it requires a web browser function so people dont have to download it.

What recommendations would you give to someone considering this product?

Try it for free, I'm sure you'll like it.

Pros

  • Security Protects
  • Fair
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Caring
  • Under Delivered

Shijuraj B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use, but little expensive.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

It is very easy to setup a meeting and join the meeting via desktop app or mobile app. It is the most secured and user-friendly video conferencing platforms I have ever used. Best in collaboration if you compare with the tools like Skype or Zoom where you get the best audio and HD video quality. it does not have seem to ever have any issues getting connected and join meetings like we encounter issues with other tools like skype. Cisco Webex is very reliable meeting with collaboration that makes meetings and life much more easier.

What is your favorite aspect of this product?

Webex integration with other apps is also very useful as you can integrate it with Outlook and schedule meeting from there with the help of plugin. UI is pretty impressive for both desktop as well as mobile app. Another favorite feature is screen sharing in this worst pandemic situation where everyone is working from home but via screen sharing one can easily collaborate and work together, solve any technical issues together, can work on any document together, no need to travel anywhere, eventually saves lot of time and efforts and leads to better productivity. Recording session is again an amazing feature where the trainings are recorded.

What do you dislike most about this product?

It is bit expensive which is the one negative point compared to other tools in the market. Sometimes the screen sharing in larger group makes the navigation bit slow which is very annoying and frustrating. Otherwise this the best platform for collaboration and communication with team.

What recommendations would you give to someone considering this product?

This application is a feature-rich with best output provided. Best in business, I would recommend to be used for all large scale projects as its bit expensive and where there is a requirement for lot of collaboration required with team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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