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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

82

File Transfer

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Steven T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

The grand daddy of video conference

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

The differentiator was the WebEx was one of the first solutions for online video conference meetings. They didn't have much to go by in terms of infrastructure, but they built a solution that were used heavily if folks didn't want to travel to go to a customer's office.

What is your favorite aspect of this product?

The meetings/calls almost always were good quality. There have been less hiccups when compared to other video meeting solutions. WebEx was one of the first to get this aspect right.

What do you dislike most about this product?

Its age is showing. Being the first solution is good as a pioneer, unfortunately, the old guard has been overtaken by the younger, more nimble video conferencing solutions. While Cisco has the financial support, they did not have the talent nor the willingness to invest and improve upon its current offerings.

What recommendations would you give to someone considering this product?

Ask for advice from similar companies, peers, and customers, and see how they would want to communicate with you. Not sure how many of them will say "WebEx", but if they do, then by all means implement a system that most of your daily meetings will be conducted in. You may find that many of these companies have already switched to other conference platforms.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Commodity Features
  • Vendor's Interest First

Roselyn K.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

A very intuitive tool for business communication.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings is a lightweight and straightforward solution that makes communication simple and easy. It supports great and powerful features that allow you to have a smooth and awesome communication. I like the ability to keep in touch with my clients, coworkers and friends. It has a responsive customer support team behind it.

What is your favorite aspect of this product?

I like Cisco Webex Meetings because it is a brilliant and amazing platform for Business and personal communications. It allows us to schedule meetings online, share screens and send messages instantly. It is a very secure and safe tool since it provides high security for your data. The video and audio quality is amazing.

What do you dislike most about this product?

I have not yet discovered any challenge while using Cisco Webex Meetings. It is a recommendable tool for communication.

What recommendations would you give to someone considering this product?

Cisco Webex Meetings is a brilliant and recommendable application for video and audio conferencing, sending messages and screen sharing. I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natalia R.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

A more intelligent video conferencing solution.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings has great instant screen sharing capabilities. It's simple to schedule secure and productive meeting sessions with this solution. Enables ease of sharing files in a secure way.

What is your favorite aspect of this product?

This enables me to connect, collaborate and communicate more better with my teams when working. It's simple to join online meetings faster with this tool. This tool is more effective with team chatting. Making both audio and video calls of great quality is simple and fast with Cisco Webex Meetings.

What do you dislike most about this product?

Calls quality depends more on better internet connectivity. Getting disconnected from calls is a flaw that I have encountered while using this tool.

What recommendations would you give to someone considering this product?

It's a fully-featured and very productive solution for video conferencing that is worth implementing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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