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Webex Meetings Logo Award Winner Product Badge
Webex Meetings Logo Award Winner Product Badge
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

83

Audio Controls

83

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Instant Messaging

82

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

81

Application Share

81

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Syed Muhammad Z.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

"Features disappoint."

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

High-Quality Video Conferencing. Cross-Platform, Functional and Geographic Versatility File and Desktop Sharing

What is your favorite aspect of this product?

Cisco is said to have one of the largest end to end security feature. A Cisco WebEx’s user’s security feature is turned on by default. Users’ data remain private and inaccessible by third party by any means. Webex offers strong password access by default. Every user on a Webex room is assigned a secure meeting ID by default.

What do you dislike most about this product?

Webex does include virtual backgrounds, but not as wide a selection as competitors like Zoom. There’s a lack of fun personalization features found in other tools like color schemes and window layout options.

What recommendations would you give to someone considering this product?

It’s fairly easy to use, and you can join meetings in one tap. We also like that the mobile version doesn’t compromise the quality of video and audio calls. But it doesn’t feel as smooth an experience as compared to Zoom. It’s not as fully featured, and you might notice it’s somewhat slower.

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Unique Features

Dalyn F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Contemporary video communication across devices

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Compared to other competing video conferencing solutions, it has a simple user interface, easy connecting, and less buffering and sound dropouts. What's most important to me is that I can find all of these features in one place while being reasonably priced. I have never seen any attendee complain about anything on Cisco Webex.

What is your favorite aspect of this product?

This tool allows me to join the meeting through the web if the app is not downloaded or is malfunctioning, making it easier for me to participate in the conference. Besides that, Webex Meetings' Outlook integration makes it simple to plan meetings and confirm the availability of attendees. Also, I have complete control over how many individuals are allowed to join the discussion.

What do you dislike most about this product?

When it comes to the mobile app, it might be a bit of a challenge to log in or out initially to create your account. Using Webex on a desktop or mobile device is a learning process that needs a fair amount of practice. Also, a lot of space is used up by cloud recording, which is too heavy.

What recommendations would you give to someone considering this product?

It is most effective when both parties are using Webex for client-to-client sessions. Setting up a meeting with a customer through Google might be a bit of a hassle. Having a preview of the webcam before attending the session is another perk that I like. The Freeware version supported meetings of up to a hundred people. The extra options make scheduling much more manageable.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Tanner R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easiest and Most Effective Way to Hold Meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Small to medium-sized enterprises may utilize Webex for free with up to 100 attendees in their meetings, which is more than enough. Our scheduled appointments are kept in mind by this App. To preserve storage space, Webex Meetings allows us to view specific items such as photos, files and PDFs without downloading them.

What is your favorite aspect of this product?

Our favorite software for online courses and meetings has been this one, hands down. Webex offers a user-friendly and straightforward design that makes it easy to start. With Webex Meetings, can keep in touch with my firm even when I'm not in the exact location. A wide variety of options are available on this site and settings that are professional.

What do you dislike most about this product?

Even though I've been using Webex meetings for many years, I've yet to find a feature or option that I hate. My only concern is that the host must be there to get things started. I know I can customize it, but it requires extensive knowledge and can be complicated for novice users.

What recommendations would you give to someone considering this product?

Especially in these COVID times, when working from home has become the norm, I've found Cisco Webex Meetings to be an effective tool I've used for many years. Webex Meetings may be a good fit for you if you often hold meetings and require a trustworthy solution for team communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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