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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Amber P.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Powering Business Collaboration

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Screen sharing and whiteboarding are other useful tools of collaboration in the project. The breakout rooms focus on the small-group discussion within major meetings while the major meeting is going on. The mobile application allows the participants to be fully engaged, irrespective of their location. I honestly do not think there is any other tool that has changed how we work as much as Webex has; in a way, it eradicates the issue of distance and keeps work on track.

What is your favorite aspect of this product?

Internally, perhaps Webex’s most valuable function is realized during critical project review and planning meetings. Here, the features of the interface seem to be perfect: it is easy to schedule a meeting or to join one. Even for those who were unable to attend the sessions, the feature of recording provides great opportunities to watch the meeting later. Compatibility with calendar apps makes it easier to organize meetings.

What do you dislike most about this product?

Audio delay from time to time interferes with healthy and effective communication. The chat feature has no elaborate options for styling the messages; hence, it only allows for basic formatting. File sharing sometimes looks quite cumbersome in comparison with dedicated file-sharing services.

What recommendations would you give to someone considering this product?

That is why I always use it to communicate with developers, stakeholders, or project managers, irrespective of their geographical location. In one of the recent systems upgrade projects, we employed Webex to conduct users’ interviews, presenting them with wireframes to get feedback in real-time. I used the screen share function to help the team go over confusing data models, and the whiteboard was our simultaneous brainstorming board. About the groups’ communication, I can say that during the moments when we had to split into subgroups in order to address some particular challenges, the breakout rooms were a lifesaver.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Phani Kumar A.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Perfect application for audio or video meetings

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

There are many applications available in the market for audio and video conferencing. However, Webex meetings by Cisco makes a unique application standing ahead from other application available. Making it easier to use and communicate

What is your favorite aspect of this product?

Audio conferencing is pretty much ease even for new users

What do you dislike most about this product?

To be more honest, there are no such things are identified where we can publish them as dislikes

What recommendations would you give to someone considering this product?

You ca go for this for much ease of day to day meetings in your professional career

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anuj Sant T.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Aug 2024

Only for case to case based usage ,can be inprove

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

It is more secure compare to its peera

What is your favorite aspect of this product?

Security for our core technical data transfer, technical and network team like this

What do you dislike most about this product?

It is not a regular business tool for other function who deal externally.

What recommendations would you give to someone considering this product?

Test and buy only if it matches your requirements

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Caring

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