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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

82

File Transfer

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Rahul s.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

easy to use good ui good it support

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

it has a better customer support

What is your favorite aspect of this product?

its ui is great

What do you dislike most about this product?

pricing is bit higher

What recommendations would you give to someone considering this product?

i will recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marcos B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, Very good connectivity.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Easy way to manage breakout rooms.

What is your favorite aspect of this product?

Connectivity and easy way to manage.

What do you dislike most about this product?

It's is impossible to create pools in a easy way.

What recommendations would you give to someone considering this product?

The product is good, maybe could have some more tools, like pools to answer questions.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Jeniriana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Ultimate for telecommuting and home offices

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Because of the pandemic and the coronavirus, our company was forced to do home office and maintain remote communication and we found a tool that really helped us to maintain communications between employees and between customers without affecting the sales and services of the company. We love Cisco Webex Meetings because in addition to making video calls and conferences, you can interact between people in a fluid way, with many options, such as screen sharing and even sharing a virtual whiteboard where everyone can participate.

What is your favorite aspect of this product?

As I mentioned, the fact that you can share a virtual whiteboard, where all call participants can write on it, makes this tool one of the most useful unlike the rest of its competitors. We also love that you can minimize background noise, which makes calls and conferences a pleasant experience, plus no matter where you are, at home or on the street, you can take the call since this application is installed on both computer and mobile.

What do you dislike most about this product?

We have found this tool quite good, compared to others we use, however, if it has some flaws that should be improved, such as the fact that if the connection of some participants of the call is not very good, it freezes and slows down the entire conference. On some occasions errors have been experienced at the start of calls or conferences. But the error has been reported to technical support and has been resolved satisfactorily.

What recommendations would you give to someone considering this product?

In short, Cisco Webex Meetings is one of the best tools for communication, calls and conferences, because it keeps us always in touch with employees, customers and no matter where we are, we can attend and solve problems that may arise at work. Without a doubt, it is the best video-conferencing tool we have been able to find, that is why we recommend it 100%.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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