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Webex Meetings Logo Award Winner Product Badge
Webex Meetings Logo Award Winner Product Badge
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

83

Audio Controls

83

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Instant Messaging

82

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Business Value Created

83

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Clayton H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An easy solution for video conferencing

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Due to Webex's widespread acceptance, it is even simpler to adopt and utilize internationally. We have been pleased with it thus far and suggest using it. The features of Webex that we like the most are its platform compatibility; regardless of whether we use an application, a browser, or a mobile device, they all function the same.

What is your favorite aspect of this product?

When working with clients who are abroad, it is a need. It can enhance the effectiveness of your meeting in a variety of ways: excellent audio and video quality. The reduction of background noise is incredible. We mainly use Webex for webinars. When we need to plan Townhalls with a high number of participants, we use Webex in these situations.

What do you dislike most about this product?

Webex features numerous excellent add-ons, such as background noise cancellation and real-time translations, that make it easier to conduct meetings worldwide. Webex's video streaming quality is superior compared to other options like xx. The product has a highly high-end appearance and offers a variety of advanced functions and add-ons. The web platform is simple to use. Additionally, it supports mobile apps.

What recommendations would you give to someone considering this product?

Webex provides a simple, user-friendly design and a web application for Linux and Chromebook users. I've had a hassle-free experience using Webex thanks to its many capabilities, such as noise cancellation, content sharing, a whiteboard, and a chat box. My sessions are always secure because every one of my meetings is password-encrypted.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Briggs J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best Digital transformation's centerpiece

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

We use the Webex suite, a comprehensive collaboration system, for meetings, events, training sessions, instant chat, and group document editing. Our enterprise Webex site's configuration and user registration in the administrative area were both simple. The system allows us to register video endpoints; however, since Cisco hardware can only be registered, we could not write endpoints from other manufacturers.

What is your favorite aspect of this product?

When using Webex, some users who previously worked with meeting software from a different vendor need help setting up their audio equipment. Still, most of this software's functions can be utilized to start meetings and events. It is simple to use and manage from a system administrator's perspective. Numerous features are available for events, including rapid surveys, a whiteboard, attendance figures, etc. We never experienced an intrusion during meetings, and the video and audio were usually excellent.

What do you dislike most about this product?

We need to train new users because average end customers could better like it. To start a meeting, we can only use Cisco video endpoints because we cannot register any other endpoints. The fact that it needs to be natively integrated into Microsoft Outlook and that we must install an additional tool to schedule meetings using Webex from email complicates things for most end users.

What recommendations would you give to someone considering this product?

The regularly improved UI/UX and product documentation on support sites enable easy onboarding of new users. Account licensing is simple for tier-one support, and next-level support teams can easily understand the complexities of sophisticated troubleshooting. There are many beautiful things about Webex, but the features we like the most are its platform compatibility; regardless of whether we use an application or a browser, it always functions the same way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Sydney L.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Great product, but could use some innovation

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Webex’s really keeps they’re technical issues to a minimum with they’re customer service team

What is your favorite aspect of this product?

I love the ability to be able to collaborate with my co-workers at any time throughout the day

What do you dislike most about this product?

I feel that it hasn’t kept up in terms of innovation and the system at times feels outdated.

What recommendations would you give to someone considering this product?

I would recommend looking at a few other alternatives in the market that offer the same services to compare cost

Pros

  • Enables Productivity
  • Saves Time
  • Friendly Negotiation
  • Reliable

Cons

  • Less Fair
  • Charges for Enhancements
  • Less Respectful

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