What is Webex Meetings?
Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Meetings?
Pros
- Fair
- Helps Innovate
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Screen Share
Audio Controls
Facilitator Functions
Audio Conferencing Call in Bridge
Instant Messaging
Virtual Whiteboard
Keyboard Mouse Control
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Webex Meetings Reviews
Clayton H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
An easy solution for video conferencing
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
Due to Webex's widespread acceptance, it is even simpler to adopt and utilize internationally. We have been pleased with it thus far and suggest using it. The features of Webex that we like the most are its platform compatibility; regardless of whether we use an application, a browser, or a mobile device, they all function the same.
What is your favorite aspect of this product?
When working with clients who are abroad, it is a need. It can enhance the effectiveness of your meeting in a variety of ways: excellent audio and video quality. The reduction of background noise is incredible. We mainly use Webex for webinars. When we need to plan Townhalls with a high number of participants, we use Webex in these situations.
What do you dislike most about this product?
Webex features numerous excellent add-ons, such as background noise cancellation and real-time translations, that make it easier to conduct meetings worldwide. Webex's video streaming quality is superior compared to other options like xx. The product has a highly high-end appearance and offers a variety of advanced functions and add-ons. The web platform is simple to use. Additionally, it supports mobile apps.
What recommendations would you give to someone considering this product?
Webex provides a simple, user-friendly design and a web application for Linux and Chromebook users. I've had a hassle-free experience using Webex thanks to its many capabilities, such as noise cancellation, content sharing, a whiteboard, and a chat box. My sessions are always secure because every one of my meetings is password-encrypted.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Briggs J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
Best Digital transformation's centerpiece
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
We use the Webex suite, a comprehensive collaboration system, for meetings, events, training sessions, instant chat, and group document editing. Our enterprise Webex site's configuration and user registration in the administrative area were both simple. The system allows us to register video endpoints; however, since Cisco hardware can only be registered, we could not write endpoints from other manufacturers.
What is your favorite aspect of this product?
When using Webex, some users who previously worked with meeting software from a different vendor need help setting up their audio equipment. Still, most of this software's functions can be utilized to start meetings and events. It is simple to use and manage from a system administrator's perspective. Numerous features are available for events, including rapid surveys, a whiteboard, attendance figures, etc. We never experienced an intrusion during meetings, and the video and audio were usually excellent.
What do you dislike most about this product?
We need to train new users because average end customers could better like it. To start a meeting, we can only use Cisco video endpoints because we cannot register any other endpoints. The fact that it needs to be natively integrated into Microsoft Outlook and that we must install an additional tool to schedule meetings using Webex from email complicates things for most end users.
What recommendations would you give to someone considering this product?
The regularly improved UI/UX and product documentation on support sites enable easy onboarding of new users. Account licensing is simple for tier-one support, and next-level support teams can easily understand the complexities of sophisticated troubleshooting. There are many beautiful things about Webex, but the features we like the most are its platform compatibility; regardless of whether we use an application or a browser, it always functions the same way.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Sydney L.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Great product, but could use some innovation
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
Webex’s really keeps they’re technical issues to a minimum with they’re customer service team
What is your favorite aspect of this product?
I love the ability to be able to collaborate with my co-workers at any time throughout the day
What do you dislike most about this product?
I feel that it hasn’t kept up in terms of innovation and the system at times feels outdated.
What recommendations would you give to someone considering this product?
I would recommend looking at a few other alternatives in the market that offer the same services to compare cost
Pros
- Enables Productivity
- Saves Time
- Friendly Negotiation
- Reliable
Cons
- Less Fair
- Charges for Enhancements
- Less Respectful