Wave Customer Reviews 2024 | SoftwareReviews

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Wave

Composite Score

8.3 /10

CX Score

8.6 /10

51 Reviews Write a Review

What is Wave?

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

Company Details

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Awards & Recognition

Wave won the following awards in the Accounting - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

Wave Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wave.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wave?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Cost Revenue Tracking

Accounts Receivable Invoicing

Expense Management

General Ledger Chart of Accounts

Accounts Payable Purchase Orders

Reconciliation

Budgeting Forecasting

Integration APIs

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 87

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Wave Reviews

Carl G.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easily integrated AP with great features for SmBz

Likeliness to Recommend

8 /10

What differentiates Wave from other similar products?

Wave is a company that has been around for quite some time, they mimic Quickbooks in many ways but is owned by HR Block. I find the process of tracking invoices easy, and being a service based business, I don't have to worry about taxes and such, but they do have the ability to integrate that into your accounting. I like the features they've aded including managing payroll, banking and payment processing. I miss some features that were taken away this year such as the receipt processing app...made it super easy, hoping to see that return to the main app eventually.

What is your favorite aspect of this product?

The book keeping service! I work monthly with one of the Wave app team members reconciling my books and running reports. I pay monthly so I don't have to deal with a crunch at the end of the year. I find my reps to be personable, and available. In the three years they've done this for me, I've only had it swap out once, so the people working on your books are pretty consistent. I recommend this service for any business of one. I also like the payment processing.

What do you dislike most about this product?

Some of the book keeping aspects are a little confusing for me, but my background is in graphic design, not accounting or book keeping, hence why I get the help.

What recommendations would you give to someone considering this product?

Shop the market a bit, integrate this at the start of your fiscal year, don't leap into any new book keeping service in the middle of the year.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Paul L.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, great feature set

Likeliness to Recommend

10 /10

What differentiates Wave from other similar products?

I started with Wave after creating my own company which I "ran" as an owner. Wearing multiple hats is expected with a new startup, but the ease of having Wave Accounting to deal with all aspects of the accounting and bookkeeping side was truly a significant differentiating factor. I have tried out a number of other products and found Wave Accounting to be easier to use, quicker to implement and more intuitive to use.

What is your favorite aspect of this product?

Not being an accountant or bookkeeper myself, I found that Wave Accounting very ably and easily took over these roles with a very easy learning curve (I implemented Wave Accounting myself)

What do you dislike most about this product?

Nothing. The only reason I stopped using it was that my business closed down.

What recommendations would you give to someone considering this product?

You need to give this product a try RIGHT NOW!

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Karen L.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Was free to use

Likeliness to Recommend

8 /10

What differentiates Wave from other similar products?

It was free to use and for a small business had all of the features I need

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

No longer support UK businesses

What recommendations would you give to someone considering this product?

Match your requirements with the functionality

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

Wave

What is Wave?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Wave Ratings

90 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Wave?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Wave Reviews

Carl G.

Easily integrated AP with great features for SmBz

Likeliness to Recommend

Pros

Paul L.

Easy to use, great feature set

Likeliness to Recommend

Pros

Karen L.

Was free to use

Likeliness to Recommend

Pros

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2
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1
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Feature Ratings

Cost Revenue Tracking

Accounts Receivable Invoicing

Expense Management

General Ledger Chart of Accounts

Accounts Payable Purchase Orders

Reconciliation

Budgeting Forecasting

Integration APIs

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features