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WalkMe

WalkMe

Composite Score
8.7 /10
CX Score
8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 88

Dashboard

89

Process Flows

89

Analytics and Reporting

88

Content Creation

88

Help Screens

87

Content Management

85

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Customization

76

WalkMe Reviews

Ravelly S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

"Best Software Ever"

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

WalkMe is uniquely different from other products because of its advanced features and simple User Interface.

What is your favorite aspect of this product?

My Favorite aspect of WalkMe is its Contextual Guidance which is very helpful.

What do you dislike most about this product?

As of now, there is nothing to dislike about this product, but, sometimes faced difficulty in understanding its functionality.

What recommendations would you give to someone considering this product?

In consideration of its scalability and flexibility, WalkMe is the greatest tool that I recommend to others.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ravuri K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

"Great Digital Adoption Platform"

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

It's Scalability differentiates WalkMe from other similar products.

What is your favorite aspect of this product?

My favorite aspect of WalkMe is it's Analytics and Insights.

What do you dislike most about this product?

Limitations in Lightweight Automation.

What recommendations would you give to someone considering this product?

It's ongoing Improvement leads me to recommend this product to others.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Sumit A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic product, good features. easy

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Easy navigation, integration

What is your favorite aspect of this product?

navigation, process flow

What do you dislike most about this product?

pricing and not easy customization

What recommendations would you give to someone considering this product?

great product- good if training is provided to all for best use

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features