What is Vonage Contact Center?
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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80 Likeliness to Recommend
90 Plan to Renew
3
Since last award
71 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Contact Center?
Pros
- Trustworthy
- Fair
- Effective Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Contact Center Compliance Management
Call Recording
Multi Channel Queue Management
Screen Prompts
Ticket Management
Contact Center Analytics
Skills Based Routing
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Vonage Contact Center Reviews
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2020
Great for large businesses but slow at times
Likeliness to Recommend
Pros
- Reliable
- Unique Features
- Caring
- Altruistic
- Role: Human Resources
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2020
Very easy to use and customize.
Likeliness to Recommend
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Reliable
