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Vonage

Vonage Contact Center

Composite Score
7.4 /10
CX Score
7.9 /10
Category
Vonage Contact Center
7.4 /10

What is Vonage Contact Center?

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

Company Details


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Vonage Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Contact Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

90 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Contact Center?

0% Negative
12% Neutral
88% Positive

Pros

  • Trustworthy
  • Fair
  • Effective Service
  • Caring

Feature Ratings

Average 72

Workforce Management

78

Contact Center Compliance Management

77

Call Recording

75

Multi Channel Queue Management

74

Screen Prompts

73

Ticket Management

71

Contact Center Analytics

70

Skills Based Routing

70

Multi Channel Intake Integration

70

Call Scripting and Call Flow Management

69

Knowledge Management

69

Vendor Capability Ratings

Average 72

Breadth of Features

76

Usability and Intuitiveness

74

Business Value Created

74

Quality of Features

74

Ease of IT Administration

71

Ease of Data Integration

71

Ease of Customization

71

Product Strategy and Rate of Improvement

70

Vendor Support

70

Ease of Implementation

69

Availability and Quality of Training

68

Vonage Contact Center Reviews

Prashant G.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

A very app for calling and texting

Likeliness to Recommend

9 /10

What differentiates Vonage Contact Center from other similar products?

It gives flexibility to send message as tect and speech. It runs even on poor internet connection.

What is your favorite aspect of this product?

I liked it’s user interface

What do you dislike most about this product?

Sometime calls drops and I can not figure out reasons. Full dependency on network connection.

What recommendations would you give to someone considering this product?

Go for it. We have tried Zoom and other app also but this one is best

Pros

  • Continually Improving Product
  • Caring
  • Respectful
  • Client Friendly Policies

Isaac B.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Real-time Multi-channel Cloud Contact Center

Likeliness to Recommend

10 /10

What differentiates Vonage Contact Center from other similar products?

Secure and trustworthy cloud call center management.

What is your favorite aspect of this product?

Call script analytics.

What do you dislike most about this product?

Nothing to complain.

What recommendations would you give to someone considering this product?

Pick it undoubtedly, thank me later.

Pros

  • Performance Enhancing
  • Respectful
  • Acts with Integrity
  • Transparent

Balakrishna s.

  • Role: Operations
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2023

User friendly open phone service provider

Likeliness to Recommend

8 /10

What differentiates Vonage Contact Center from other similar products?

It is a goot service provider than other services we had earlier

What is your favorite aspect of this product?

Good quality recordings and good open phone software can make calls from anywhere in the world

What do you dislike most about this product?

Day to day improvement is not coming

What recommendations would you give to someone considering this product?

You can easily go for it ,its budget friendly as well

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

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