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Vonage Business Communications Logo
Vonage Business Communications Logo
Vonage

Vonage Business Communications

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Vonage Business Communications
7.3 /10

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details


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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

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Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

3
Since last award

88 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

9% Negative
5% Neutral
86% Positive

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 84

Centralized Management Portal

93

Communications

90

Web & Desktop Conferencing

87

Audio Transcription

85

Call Management

83

Third-Party Integration

83

Secure Access

82

Mobility

81

Presence IM

81

Session Border Controller

81

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 79

Ease of Customization

84

Ease of Implementation

83

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Quality of Features

80

Availability and Quality of Training

80

Business Value Created

77

Vendor Support

74

Product Strategy and Rate of Improvement

71

Vonage Business Communications Reviews

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I like Vonage Business Communications

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

I am surprised by the number of options and resources that Vonage Business Communications has to increase the company's communication with all our clients and company partners. Definitely, the technology and versatility of this program allow us to have the best and most continuous videoconferences that we know of in the market. , each and every one of the functions of this software is programmed to make and discuss business on the web, every time we run this program we find more ways to share our information.

What is your favorite aspect of this product?

I like Vonage Business Communications because it has a solid infrastructure aimed at the corporate and business aspect, that is, this program is designed to help multiple companies regardless of their size and profile, the mission of this program will always be to feed communication, be it textual or visual of each employee with the partners or clients of the company, the amount of data and information that is collected in each session in this program makes us a more professional and versatile company that can communicate and settle any type of business regardless of the distance Of the people involved,

What do you dislike most about this product?

The overwhelming amount of information handled by this program is a problem, sometimes it is difficult for us to handle the arrival of parcel and fax messages, the truth is that the program becomes more complicated the more tools are in use and the more in the data compartment, this may be due to the fact that unfortunately it does not have an interface capable of simplifying the way to select the correct option that my needs request at that moment, this program must improve the interaction with its users of an urgent nature in many ways.

What recommendations would you give to someone considering this product?

Recommending and showing off the good aspects of Vonage Business Communications makes it really easy for us, since it is through this same program where customers and partners are amazed at the quality and versatility that we have in each conference, it is fantastic how this program allows us to share the appropriate elements in each video call to make or increase the number of sales, whenever I can I recommend it since we know what it is capable of helping all types of companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ivy S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Support for developing a full-featured chat system

Likeliness to Recommend

9 /10

What differentiates Vonage Business Communications from other similar products?

The ability to transmit rich media messages is one of the most interesting aspects of the Vonage API. Cut all ties! Users will like how simple it is to make their own films, GIFs, and photographs to share in their conversations. This opens up a whole new realm of possibility for in-app communication, allowing you to provide your users with an enhanced chat experience.

What is your favorite aspect of this product?

Including rich media in your app's messages is a terrific approach to make communication more engaging and entertaining. The ability to quickly and easily share media across contacts is sure to be a hit. This opens up a new realm of possibility for in-app communication, allowing you to provide superior chit-chat features for your users.

What do you dislike most about this product?

The Vonage application programming interface (API) has a steep learning curve. There is a lot of confusing and lengthy instructions on how to really get started. For a while, I was confused about how to begin. The API may seem daunting at first, but after you get the feel of it, you'll be able to use it to create incredible apps and services.

What recommendations would you give to someone considering this product?

To further serve our consumers, we've developed a chat feature right inside the main app. The app is driven by Vonage's artificial intelligence engine, which enables us to provide a wide range of capabilities such as chatbots and human-like text responses to users' messages.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Security Protects

Dana K.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A good tool !!

Likeliness to Recommend

7 /10

What differentiates Vonage Business Communications from other similar products?

Chat operation is pretty sensible for requesting assistance. We switched from Ring Central because of their lack of client service, however, Vonage Business Communication has great support.

What is your favorite aspect of this product?

Vonage permits you to require your phone calls to your business from your smartphone if you wish them directed there. I received a free VOIP phone once we found out about our service, that was a nice perk. Also, the web-based fax service extremely increases the worth of faxing as we can access it anyplace and we don’t need a fax machine. Additionally, the online chat provides nice client service so problems are often resolved easily.

What do you dislike most about this product?

We have had many issues with the app and currently the switch to Vonage. Dropped calls, inconsistent ringing in call groups, inability to work remotely on the previous app. Poor interface style for actually creating calls in it, issues with new range and user acquisition, (it’s been two weeks, and they still can’t appear to repair it or get numbers and users another to our account that we’ve got paid for when I was assured they would be available in twenty-four hours).

What recommendations would you give to someone considering this product?

Vonage’s website is simple to use! There’s a lot, however, they also have useful resources that teach you to do a specific function if you need help. So once you learn the way to do something, I can simply go back in and fix or alter something or set up call forwarding at any time.

Pros

  • Effective Service
  • Client Friendly Policies
  • Altruistic
  • Helps Innovate

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