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Vonage Business Communications Logo
Vonage Business Communications Logo
Vonage

Vonage Business Communications

Composite Score
6.6 /10
CX Score
6.6 /10
Category
Vonage Business Communications
6.6 /10

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details


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Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

86 Plan to Renew

68 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
77%
Negotiation and Contract:
66%
Conflict Resolution:
71%
Strategy & Innovation:
60%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

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14% Negative
0% Neutral
86% Positive

Feature Ratings

Average 71

AI Engine for CPaaS

88

WebRTC-based Calling

88

MMS API

81

Drag and Drop User Interface

81

Online Cloud Platform

79

Integration APIs

75

Code Libraries

71

Software Development Kit

68

Communication APIs

68

Cloud Integration

64

Vendor Capability Ratings

Average 72

Availability and Quality of Training

82

Ease of Data Integration

79

Quality of Features

79

Ease of Implementation

75

Ease of IT Administration

75

Business Value Created

75

Vendor Support

71

Usability and Intuitiveness

68

Ease of Customization

64

Product Strategy and Rate of Improvement

64

Breadth of Features

64

Vonage Business Communications Reviews

WASIM A.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Grow your business with Vonage

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

Well,I was using avaya, and than switch into Vonage as his feature rich as compare to Avaya

What is your favorite aspect of this product?

Calling function and texting

What do you dislike most about this product?

I didn't find any thing bad as of now

What recommendations would you give to someone considering this product?

Good and best

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjana S.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Very well

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

Vonage has better feature clearly.

What is your favorite aspect of this product?

Clear and stable usage

What do you dislike most about this product?

Nothing, because everything working very well.

What recommendations would you give to someone considering this product?

It will be a good product even for new people

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mike M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Very difficult to use and not worth the money

Likeliness to Recommend

4 /10

What differentiates Vonage Business Communications from other similar products?

They have a very old integration with Salesforce for routing calls and passing call records into the crm

What is your favorite aspect of this product?

Integration with Salesforce

What do you dislike most about this product?

The list is very long. It is very hard to build/change/edit anything from an admin stand point. It is very difficult to use from an end user and manager standpoint too. They are missing some features/functionalities that most competitors have. They also don’t have a different license type for staff that need a dial tone but not all of the bells and whistles.

What recommendations would you give to someone considering this product?

Really consider how many of the Salesforce integration pieces are important for your business and see if they can be accomplished with another vendor via their apis. It may still take developer work with the other vendors, but every other part of the system can easily live with team leaders. Whereas with Vonage you would need IT to manage that stuff too

Pros

  • Friendly Negotiation
  • Security Protects
  • Trustworthy
  • Transparent

Cons

  • Less Inspiring
  • Wastes Time
  • Less Fair