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VinSolutions Inc

VinSolutions CRM

Composite Score

7.7 /10

CX Score

8.0 /10

8 Reviews Write a Review

What is VinSolutions CRM?

VinSolutions Connect CRM has established itself as the benchmark in automotive CRM software solutions. It is a perfect fit for all dealerships because it was created and designed by experts and professionals from automotive sales. The VinSolutions Automotive CRM makes it easy to manage personnel, maximize lead proficiency, and monopolize the marketplace.

Company Details

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VinSolutions CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VinSolutions CRM?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Client Friendly Policies
Acts with Integrity
Transparent

Feature Ratings

Average 86

Sales Management

Lead Management

Collaboration

Telephony and Call Center Management

Analytics and Reporting

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Customer Service Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

VinSolutions CRM Reviews

Ozioma O.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

VinSolutions is the top choice automotive retailer

Likeliness to Recommend

9 /10

What differentiates VinSolutions CRM from other similar products?

Vin Solutions CRM differs from others because it has an automotive specific workflows, a deep DMS integrations, and specialized tools for showroom, phone, and digital retailing.

What is your favorite aspect of this product?

My favorite aspect of Vin Solutions CRM is its automotive first design. I love the fact that it doesn’t just adapt to dealership workflows, it’s built from the ground up to handle test drives, and service-to-sales handoffs with zero duct-tape solutions.

What do you dislike most about this product?

What I dislike most about Vin Solutions CRM is its limited flexibility for non traditional dealership models. It struggles with innovation beyond legacy workflows.

What recommendations would you give to someone considering this product?

If you need a deep DMS integration and showroom tools, I'll highly recommend Vin Solutions CRM because it's best choice for franchise dealerships.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Olawale O.

Role: Sales Marketing
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Comprehensive Auto CRM That Needs a Modern UX

Likeliness to Recommend

9 /10

What differentiates VinSolutions CRM from other similar products?

Deep integration with Cox Automotive products (Autotrader, Kelley Blue Book, etc.) for seamless lead and inventory management Advanced service department management features, tailored for automotive dealerships Customizable workflows that adapt to dealership sales processe

What is your favorite aspect of this product?

My favorite aspect is its integration with Cox Automotive products, which provides a unified platform for managing leads, inventory, and customer interactions all in one place, making it especially valuable for dealerships.

What do you dislike most about this product?

The biggest downside is the outdated user interface, which can be unintuitive and difficult for new users to navigate efficiently.

What recommendations would you give to someone considering this product?

Take advantage of the integration with Cox Automotive to streamline your lead and inventory management across platforms Invest time in training for your team to get familiar with the system and maximize its capabilities Customize your workflows to align with your dealership’s specific sales and service processes

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Oluwatimilehin A.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Solid CRM for Dealerships, But Room for Tweaks

Likeliness to Recommend

10 /10

What differentiates VinSolutions CRM from other similar products?

Its industry-specific features tailored to automotive dealerships, robust customer management, and strong support team set it apart.

What is your favorite aspect of this product?

The effective lead management and tracking capabilities, which help dealerships stay organized and responsive to potential customers.

What do you dislike most about this product?

The complexity of the reporting functionality and some outdated features, like the campaign manager, which could be improved for better user experience.

What recommendations would you give to someone considering this product?

Carefully evaluate your dealership's specific needs, consider the implementation process, and assess the potential return on investment. It's also essential to take advantage of the excellent support team to ensure a smooth onboarding process.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

VinSolutions CRM

What is VinSolutions CRM?

Company Details

Need Assistance?

VinSolutions CRM Ratings

95 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love VinSolutions CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

VinSolutions CRM Reviews

Ozioma O.

VinSolutions is the top choice automotive retailer

Likeliness to Recommend

Pros

Olawale O.

Comprehensive Auto CRM That Needs a Modern UX

Likeliness to Recommend

Pros

Oluwatimilehin A.

Solid CRM for Dealerships, But Room for Tweaks

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Lead Management

Collaboration

Telephony and Call Center Management

Analytics and Reporting

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Customer Service Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness