UserWay Customer Reviews 2026 | Digital Accessibility Platforms

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UserWay

Composite Score

7.9 /10

CX Score

8.2 /10

26 Reviews Write a Review

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details

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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

3% Negative

6% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 82

Maintenance

Accessibility Profiles

Compliance Audits and Certification

Compliance

Reporting and Analytics

Multiple Language Support

Content Tracker

Navigation Tracker

Multiple Endpoint Support

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

UserWay Reviews

Robby E.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Significant Performance

Likeliness to Recommend

8 /10

What differentiates UserWay from other similar products?

UserWay delivers solid automatic evaluation.

What is your favorite aspect of this product?

UserWay has collaboration and it comply with set laws.

What do you dislike most about this product?

UserWay requires more biometrics.

What recommendations would you give to someone considering this product?

UserWay has accurately invested on accessibility

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Diego N.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to have access too

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Very complex in regards the daily use.

What is your favorite aspect of this product?

The easy access to the app

What do you dislike most about this product?

Helpdesk line can be chaotic at times.

What recommendations would you give to someone considering this product?

Make your life easier

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mukail A.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product and Features never disappoint

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Superior privacy protection for all website visitors

What is your favorite aspect of this product?

Quality assurance dashboard

What do you dislike most about this product?

Nothing in particular.

What recommendations would you give to someone considering this product?

Great task management and Quality assurance dashboard. I strongly recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Events

UserWay

What is UserWay?

Company Details

Need Assistance?

UserWay Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love UserWay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Multiple Language Support Support of multiple languages, including double-byte languages.

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

UserWay Reviews

Robby E.

Significant Performance

Likeliness to Recommend

Pros

Diego N.

Easy to have access too

Likeliness to Recommend

Pros

Mukail A.

Great product and Features never disappoint

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Maintenance

Accessibility Profiles

Compliance Audits and Certification

Compliance

Reporting and Analytics

Multiple Language Support

Content Tracker

Navigation Tracker

Multiple Endpoint Support

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement