What is Upland PSA?
Upland PSA transforms the way services organizations deliver projects from the first interaction with their customers to ongoing customer success. With robust timesheet and expense capture, project and workforce management, customer billing and project financials, Upland PSA gives you more with proposal automation, knowledge management, and customer sentiment, helping you put the spotlight on the customer to deliver better customer outcomes, starting from Day 1.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Upland PSA?
Pros
- Respectful
- Fair
- Altruistic
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Insight
Client Portal
Quote to Project Conversion
Email Synchronization & Tracking
Delivery & Financial reporting
Resource & Capacity Management
Security & Identity Management
Project and Engagement management
Time Tracking
Knowledgebase
Auditability & Change History
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Upland PSA Reviews
ABHA S.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Helpful tool for managing complex projects
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
Upland PAS is great for managing multiple projects at once. It makes it easy to track progress, control budgets, and keep everything organized.
What is your favorite aspect of this product?
I like how it shows clear reports and dashboards. It helps in making quick decisions and staying on top of deadlines.
What do you dislike most about this product?
The system can feel a bit outdated, and it takes some time to get used to all the features
What recommendations would you give to someone considering this product?
Start with the basic features and gradually explore the advanced tools. Also, use the available support resources to make the learning process easier
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Prashant S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Upland PSA Review
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
The tool is easy to use and includes all the essential features you'd expect from a time tracking tool, such as the ability to add attachments and comments to your time entries. I also like that it displays only one week at a time, making it simpler to log your work.
What is your favorite aspect of this product?
As a project management tool, it's excellent and brings together a variety of features that can significantly streamline your business processes, particularly in task management.
What do you dislike most about this product?
Some modules don't function properly across different browsers.
What recommendations would you give to someone considering this product?
Its simplicity combined with powerful functionality makes it incredibly easy to use.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Basit L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Reliable Project management Tool - Upland PSA
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
Upland PSA is simple and easy to use in comparison to other tools in the market. The deployment was easy, Customer support is very effective and responses come in time.
What is your favorite aspect of this product?
An easy-to-use solution that is relatively intuitive for such a fully-featured system. The ability to configure and customize project data, dashboards and reports is excellent. The Schedule, Risk and Issue management tools are comprehensive. Resource capacity forecasting and management tools are straightforward and ...
What do you dislike most about this product?
Configuration is limited to a single section with the project template.
What recommendations would you give to someone considering this product?
Recommending this tool for its reliable services for project and portfolio management.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
