Unily Customer Reviews 2024

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Unily

Composite Score

7.4 /10

CX Score

7.3 /10

25 Reviews Write a Review

What is Unily?

Unily is the employee experience platform that connects, informs, and engages your enterprise.

Company Details

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Awards & Recognition

Unily won the following awards in the Digital Workplace category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Unily Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Unily.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Unily?

18% Negative

7% Neutral

75% Positive

Pros

Respectful
Generous Negotitation
Performance Enhancing
Altruistic

Feature Ratings

Average 83

Listings

Home Page

Knowledge Library

Networked Enterprise

Task Management

Wiki Support

Chatbot

Safety Check

Instant Messaging

Employee Directory

Discussion Forums

Vendor Capability Ratings

Average 79

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Employee Communications

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Unily Reviews

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Easy CMS, improved engagement from staff and leads

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great work, but has its quirks.

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Respectful
Security Protects
Reliable

Cons

Under Delivered
Slower Product Innovation
Vendor's Interest First

Rachel A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great out of the box product but hard to customize

Likeliness to Recommend

7 /10

What differentiates Unily from other similar products?

Intuitive platform

What is your favorite aspect of this product?

The home page features

What do you dislike most about this product?

Very difficult to customize to meet my organization's unique needs. We had to pay high out of pocket costs.

What recommendations would you give to someone considering this product?

Make sure you know what is out of the box and understand that implementing customizations will be time consuming and expensive.

Pros

Respectful
Helps Innovate
Caring
Saves Time

Cons

Charges for Enhancements
Less Effective Service
Less Reliable

How We Deliver

Unily

What is Unily?

Company Details

Need Assistance?

Awards & Recognition

Unily Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Unily?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Listings A place to list things for sale or swap.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Knowledge Library A place to create, store and share static content like working from home advice or HR & expenses policies, so employees can access the information they need.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Wiki Support Supports the creation of wikis by users. A wiki is a knowledge base written and maintained by the collaborative authorship of its users.

Chatbot A personalized conversational interface for answering questions and completing tasks.

Safety Check If or when a crisis arises, organizations can identify who may be affected, send multiple modes of notification and monitor employee responses quickly.

Instant Messaging Real-time, text-based communication between two or more people

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Employee Communications

Unily Reviews

Easy CMS, improved engagement from staff and leads

Likeliness to Recommend

Pros

Great work, but has its quirks.

Likeliness to Recommend

Pros

Cons

Rachel A.

Great out of the box product but hard to customize

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Listings

Home Page

Knowledge Library

Networked Enterprise

Task Management

Wiki Support

Chatbot

Safety Check

Instant Messaging

Employee Directory

Discussion Forums

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization