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UKG (Ultimate Kronos Group)

UKG Pro

8.5 /10

218 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

89 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Fair
Acts with Integrity
Caring

Feature Ratings

Average 79

Employee Record

Payroll Administration

Position Management

Learning and Development

Time and Attendance

Talent Acquisition

Workforce Planning

Performance Management

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Payroll

Translation missing: en.product_page.ratings.score 8.3

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Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 8.2

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Talent Management

Translation missing: en.product_page.ratings.score 7.8

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.5

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UKG Pro Reviews

Lori S.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

We Love UGK

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The system is user friendly

What is your favorite aspect of this product?

The accuracy of the product

What do you dislike most about this product?

the 12hr lag in communication with other systems we use

What recommendations would you give to someone considering this product?

instant communication with other systems like Workday

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Michelle M.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Best Customer Service!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The people, company culture.

What is your favorite aspect of this product?

The people behind the product.

What do you dislike most about this product?

The cost.

What recommendations would you give to someone considering this product?

Take it for a test drive, you will not be disappointed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas M.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.

What is your favorite aspect of this product?

The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.

What do you dislike most about this product?

A couple of modules could use some continued development and expansion of features, such as Compensation Management.

What recommendations would you give to someone considering this product?

Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

89 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Lori S.

We Love UGK

Likeliness to Recommend

Pros

Michelle M.

Best Customer Service!

Likeliness to Recommend

Pros

Thomas M.

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

Dayforce

Workday Human Capital Management

Oracle PeopleSoft HCM

SAP SuccessFactors Human Experience Management Suite

Paycor

Paycom

Title

2
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Learning and Development

Time and Attendance

Talent Acquisition

Workforce Planning

Performance Management

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Customization