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UKG Pro Logo Award Winner Product Badge
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UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Sarah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Ideal Software

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The extensiveness and retention capacity that UKG has, no other software has, which allows your reach of employees to be greater, working with large files and in quantities.

What is your favorite aspect of this product?

What a privilege to find a software that includes everything you need for a good job performance. UKG, is the ideal software for the retention of information and personal data of employees, from the first day of admission, making the editions as time goes by, corrections, inspections, payroll, schedules, among others. Everything is stored digitally.

What do you dislike most about this product?

A little expensive the plans, but with the efficiency in your work, you will want to renew it again.

What recommendations would you give to someone considering this product?

One of the best software we have used in our company, great utility and performance with UKG. I love the option where employees have access to their information.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Natalie N.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

User friendly as admin and employee

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Better cost than large competitors. Many costs are per module which seems odd but if your org has other software for different functions (ie-ATS/recruiting or general ledger), then you aren't paying for something you don't need or use. Reporting is great and can be learned; not IT skills needed.

What is your favorite aspect of this product?

User friendly.

What do you dislike most about this product?

While they do improve the product and rollout new functionality, sometimes we wish they'd improve on some bugs identified instead.

What recommendations would you give to someone considering this product?

Get references in your industry and functional role to see if it's the best fit.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Altruistic

Nancy M.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Customization is unique &exceptional, BI is robust

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Level of support and the free exceptional traiing

What is your favorite aspect of this product?

Core, platform configurability and onboarding

What do you dislike most about this product?

recruiting not changing and adapting as quickly as other products

What recommendations would you give to someone considering this product?

Consider the customization of the product, the robust reporting capability and respect given to their customers.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Inspires Innovation

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