What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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94 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Compliance Management
Contact Center Analytics
Skills Based Routing
Workforce Management
Screen Prompts
Multi Channel Intake Integration
Multi Channel Queue Management
Ticket Management
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
UJET CCaaS Reviews
Catherine Q.
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Dec 2022
Easy and efficient
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
The ability to track auxes.
What is your favorite aspect of this product?
It allows us to track the time that we are over the phone.
What do you dislike most about this product?
The chat feature is so small. May be they can make it bigger for a more friendly experience
What recommendations would you give to someone considering this product?
It is easy to use and you can easily that the time you spent either on the phone or on breaks.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Nomvelo S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2022
User friendly products that is fun to work with
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
It is user friendly
What is your favorite aspect of this product?
It gives you an opportunity to complete all the work before you change to the available status
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Try it out & you’ll never go wrong as it makes work more easier
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Szymon S.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to use but sometimes too simple.
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJet is definitely easier to use than competing contact platforms on the market, but it sometimes doesn't work well in computer services as compared to SalesForce Sales Cloud or other products.
What is your favorite aspect of this product?
Simplicity and Ease of Use.
What do you dislike most about this product?
Integration is simple but can sometimes be unreliable.
What recommendations would you give to someone considering this product?
While comparing to other products is the best practice, it's even more important to consider the industry that you're implementing the product into as it may not meet the needs of all.
Pros
- Saves Time
- Performance Enhancing
- Trustworthy
- Caring
Cons
- Slower Product Innovation
- Less Reliable
- Vendor's Interest First