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UJET CCaaS Logo Award Winner Product Badge
UJET CCaaS Logo Award Winner Product Badge
Ujet Inc

UJET CCaaS

Composite Score
8.5 /10
CX Score
8.6 /10
Category
UJET CCaaS
8.5 /10

What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details


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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 84

Call Recording

90

Contact Center Compliance Management

87

Contact Center Analytics

85

Skills Based Routing

85

Workforce Management

84

Screen Prompts

84

Multi Channel Intake Integration

83

Multi Channel Queue Management

83

Ticket Management

82

Call Scripting and Call Flow Management

82

Knowledge Management

81

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

90

Ease of Implementation

89

Vendor Support

86

Product Strategy and Rate of Improvement

85

Quality of Features

85

Ease of Data Integration

85

Availability and Quality of Training

85

Ease of IT Administration

85

Business Value Created

85

Breadth of Features

84

Ease of Customization

78

UJET CCaaS Reviews

Catherine Q.

  • Role: Consultant
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy and efficient

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

The ability to track auxes.

What is your favorite aspect of this product?

It allows us to track the time that we are over the phone.

What do you dislike most about this product?

The chat feature is so small. May be they can make it bigger for a more friendly experience

What recommendations would you give to someone considering this product?

It is easy to use and you can easily that the time you spent either on the phone or on breaks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Nomvelo S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

User friendly products that is fun to work with

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

It is user friendly

What is your favorite aspect of this product?

It gives you an opportunity to complete all the work before you change to the available status

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Try it out & you’ll never go wrong as it makes work more easier

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Szymon S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use but sometimes too simple.

Likeliness to Recommend

9 /10

What differentiates UJET CCaaS from other similar products?

UJet is definitely easier to use than competing contact platforms on the market, but it sometimes doesn't work well in computer services as compared to SalesForce Sales Cloud or other products.

What is your favorite aspect of this product?

Simplicity and Ease of Use.

What do you dislike most about this product?

Integration is simple but can sometimes be unreliable.

What recommendations would you give to someone considering this product?

While comparing to other products is the best practice, it's even more important to consider the industry that you're implementing the product into as it may not meet the needs of all.

Pros

  • Saves Time
  • Performance Enhancing
  • Trustworthy
  • Caring

Cons

  • Slower Product Innovation
  • Less Reliable
  • Vendor's Interest First

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