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UJET CCaaS Logo Award Winner Product Badge
UJET CCaaS Logo Award Winner Product Badge
Ujet Inc

UJET CCaaS

Composite Score
8.5 /10
CX Score
8.6 /10
Category
UJET CCaaS
8.5 /10

What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details


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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 84

Call Recording

90

Contact Center Compliance Management

87

Contact Center Analytics

85

Skills Based Routing

85

Workforce Management

84

Screen Prompts

84

Multi Channel Intake Integration

83

Multi Channel Queue Management

83

Ticket Management

82

Call Scripting and Call Flow Management

82

Knowledge Management

81

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

90

Ease of Implementation

89

Vendor Support

86

Product Strategy and Rate of Improvement

85

Quality of Features

85

Ease of Data Integration

85

Availability and Quality of Training

85

Ease of IT Administration

85

Business Value Created

85

Breadth of Features

84

Ease of Customization

78

UJET CCaaS Reviews

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Ujet will be leader in ccaas market

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Straightforward and easy to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Good enough for customer service

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Altruistic
  • Reliable

Cons

  • Wastes Time
  • Less Caring
  • Vendor's Interest First

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