What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Compliance Management
Contact Center Analytics
Skills Based Routing
Workforce Management
Screen Prompts
Multi Channel Intake Integration
Multi Channel Queue Management
Ticket Management
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
UJET CCaaS Reviews
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Ujet will be leader in ccaas market
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Straightforward and easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Dec 2022
Good enough for customer service
Likeliness to Recommend
Pros
- Continually Improving Product
- Inspires Innovation
- Altruistic
- Reliable
Cons
- Wastes Time
- Less Caring
- Vendor's Interest First