What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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94 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Compliance Management
Contact Center Analytics
Skills Based Routing
Workforce Management
Screen Prompts
Multi Channel Intake Integration
Multi Channel Queue Management
Ticket Management
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
UJET CCaaS Reviews
Gustavo P.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emircan İ.
- Role: Information Technology
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Fantastic Product!
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
Vert easy to use.
What is your favorite aspect of this product?
Deltacast is a great feature
What do you dislike most about this product?
Maybe better visualiziation
What recommendations would you give to someone considering this product?
Ujet and its team is really great!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anastacio T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Fantastic App, but a bit pricey.
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET is a lot easier to use than any other similar products in the market.
What is your favorite aspect of this product?
Being able to update phone status manually, like break, lunch, meeting, and etc.
What do you dislike most about this product?
None so far.
What recommendations would you give to someone considering this product?
If you would like to implement a softphone product that gives more convenience and awesome features, choose UJET!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing