What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Scalable, sms marketing program.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
No other sms marketing program, integrates with as much messaging channels as Twilio. In a Marketing context, this is what sets Twilio apart from every other close substitute that I know of and it is the top reason why we adopted and are still using Twilio messaging X.
What is your favorite aspect of this product?
I love that Twilio provides recipients of our marketing messages with the option, to opt out of getting messages from us. This is very important for my department, from the perspective of complying with local , regulatory laws .
What do you dislike most about this product?
From my own perspective of using Twilio messaging X in the marketing department, there is the general feeling among my team members that Twilio does not provide enough marketing analytical data on our target audience interaction with marketing contents, sent through traditional sms and messaging applications via Twilio.
What recommendations would you give to someone considering this product?
Twilio does sms marketing correctly. There are no restrictions or down times.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Rosemary R.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Twilio messaging X is unmatched.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
It is the ease of integration for me. Its turnkey API and software development kit ( SDK ) provisions are simplified and easy to integrate into our applications to power multi-factor authentication protocols on our software products.
What is your favorite aspect of this product?
Twilio messaging X integrates with the leading messaging platforms globally, whether it is SMS and MMS or conversational chat platforms such as Google business messages, Telegram, WhatsApp and Facebook messenger. As a result of the aforementioned integrations, Twilio messaging X leaves us spoilt for choice., as far as delivering messaging content to users of our applications is concerned.
What do you dislike most about this product?
From a professional level, I have only ever had good experiences using Twilio , at least as far as its use within my department is concerned
What recommendations would you give to someone considering this product?
Twilio messaging X omnichannel messaging capabilities is important for the modern day business, for effectively delivering messaging contents to targeted users.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Tony Y.
- Role: C-Level
- Industry: Media
- Involvement: Initial Implementation
Submitted Mar 2024
A costly yet "Unrivaled" communication tool
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio MessagingX stands out for its comprehensive communication solutions which offers extensive API capabilities for integrating various messaging services like SMS, MMS, WhatsApp, and any other messaging on the same window.
What is your favorite aspect of this product?
The ability to integrate multiple messaging channels seamlessly into one system is my favorite aspect of Twilio MessagingX. This multi-channel approach allows for more effective and personalized communication with customers, enhancing overall engagement and satisfaction.
What do you dislike most about this product?
As all other major products in the market, the cost is usually high for small companies to be able to afford it, but that comes due having a very high-quality product that needs a lot of cost to maintain.
What recommendations would you give to someone considering this product?
Twilio MessagingX is a costly solution yet is very good for maintaining a happy customer. You can start small with them and scale up with time, I highly recommend that you get in touch with one of their sales agents who will be able to help you define and draw a clear road map to enhance your customer engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
